Procedural Services Nurse Flow Manager BWH

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 118,000 - 172,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. seeks a Nurse Flow Manager to join the Department of Nursing/Procedural Services. You will support clinical practice, lead unit-based initiatives, and mobilize resources to meet patient and family needs, ensuring a therapeutic, healing environment.

Under the nurse director’s guidance, you’ll develop staff, lead clinical leadership activities, oversee staffing and assignments, and coach teams to deliver high-quality, efficient patient care across units.

Qualifications

• Current registration in nursing in Massachusetts.
• MSN or DNP preferred or BSN with master's in a related field.
• Current nursing licensure in Massachusetts.

Responsibilities

• Provides support in the environment to facilitate excellent nursing practice.
• Promotes and supports the Department of Nursing vision, unit-based mission, values, and goals.
• Facilitates collaboration and communication across interprofessional teams.
• Participates in daily huddles/rounds for clinical consultation and problem-solving.
• Manages day-to-day staffing based on guidelines and resources.
• Oversees resource allocation to respond to census and acuity changes.
• Guides clinical staff on patient assignments with continuity of care.
• Participates in scheduling and approves staff requests.
• Performs evaluations and supports staff development.
• Develops education and training for staff and integrates teams.

Skills

Clinical leadership

Staff supervision

Decision making

Interpersonal communication

Education

MSN or DNP

BSN with master's in related field

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary GENERAL OVERVIEW:

The nurse flow manager is an important member of the unit-based leadership team in clinical practice environments to extend leadership presence and provide clinical support. Under the leadership/direction of the nurse director, the nurse flow manager is a representative of the Department of Nursing/Procedural Services and supports the senior nurse director in translating the vision and values of the department at the unit-level for the purpose of meeting the needs of patients and families and in creating a therapeutic, healing patient/family centered practice environment. The nurse flow manager helps to develop the very best staff, assists with assessing clinical patterns within populations, and facilitates mobilization/allocation of resources to meet the immediate needs of patients and families. The nurse flow manager may perform leadership functions as developmentally appropriate under the mentorship and coaching of the senior nurse director and may be assigned the management of specific projects.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

A. Professional Practice Environment

• 1. Provides support in the environment to facilitate excellent nursing practice
• 2. Promotes and supports the Department of Nursing vision as well as unit based mission, values, and goals
• 3. Facilitates true collaboration and effective communication and respect for diverse perspectives through role-modeling and coaching clinical staff and members of the interprofessional team
• 4. Participates in daily huddles/rounds with clinical staff for the purpose of clinical consultation, coaching, and problem-solving

B. Personnel Management may include:

• 1. Manages day to day staffing based on unit-based guidelines approved by the nurse director
• 2. Manages resources in a changing environment by allocating resources to respond to dynamic changes in patient census and acuity
• 3. Provides guidance to clinical staff on patient assignments with continuity of care and knowing the patient as a core value in addition to facilitating the development of clinical staff
• 4. Participates in scheduling and approving requests from clinical staff under the direction of the nurse director
• 5. Participates in the investigation and administration of corrective action under the direction of the nurse director/nurse administrator
• 6. Provides nurse director with recommendation for corrective action and performance improvement plans
• 7. Provides nurse director with recommendations for evaluations for clinical staff
• 8. Provides support to staff in clinical support roles under the direction of the nurse director
• 9. Performs evaluations of support staff under the direction of the nurse director
• 10. Develops education and training for support staff and works with nurse director to integrate these groups into the larger interprofessional team

C. Clinical Leadership

• 1. Functions as a clinical expert emulating the vision and mission of the Department of Nursing
• 2. Interprets policies and procedures for staff members
• 3. Implements and monitors unit-based standards
• 4. Facilitates and expedites patient flow to ensure that patients and families receive appropriate and timely care

D. Professional Development Self

• 1. Participates in self-performance appraisal in ongoing manner.
• 2. Seeks feedback from his/her respective nurse director and other colleagues
• 3. Shares strengths and areas to be developed with others
• 4. Identifies opportunities to continue to develop leaderships skills and expertise Staff
• 5. Understands stages of nursing practice development
• 6. Provides developmentally appropriate coaching and clinical consultation to clinical staff
• 7. Supports all staff in identifying and participating in professional developmental activities

E. Project Management

• 1. Provides leadership and participates in unit-based projects under the direction of the senior/nurse director
• 2. Promotes and assists with the implementation of clinical practice changes and quality initiatives on the patient care unit
• 3. Engages clinical staff in the implementation and evaluation of clinical practice changes on the patient care unit

F. Patients and Families

• 1. Facilitates all patients and families feeling known by clinical staff
• 2. Guides clinical staff in the development of a plan of care that is culturally sensitive and honors the uniqueness of each patient and family
• 3. Provides coaching and mentoring with clinical staff to facilitate the development of partnerships with patients and families
• 4. Provides consultation to clinical staff in the management of challenging patients and families
• 5. Participates in family meetings with the nurse director
• 6. Facilitates family meetings in the nurse director’s absence in consultation with executive director/nurse administrator or available leadership

QUALIFICATIONS

• 1. Current registration in nursing in the Commonwealth of Massachusetts. MSN (or) DNP (or) PhD, (or) a BSN with a master’s degree in a related field, preferred.
• 2. Current certification required or to be attained within two-year period from 10-1-18 or from date of hire after 10-1-18. Certification must be maintained while employed in this position.
• 3. Current nursing licensure in the Commonwealth of Massachusetts

SKILLS AND ABILITIES REQUIRED

• Demonstrates clinical expertise in procedural areas, critical care nursing preferred.
• Demonstrates ability to utilize management concepts in the direct supervision of nursing and non-nursing personnel
• Demonstrates effective decision-making ability and provides leadership to nursing and non-nursing personnel
• Demonstrates effective interpersonal communication skills

Addendum

RN performs waived point of care (POC) testing. Requires at a minimum a high school diploma or equivalent as described in the Federal Register, 42 CFR, Subpart M 493.1403-1495. (addendum added 1/2023) Federal law requires: For RN whose responsibilities include the performance of moderate complexity POC testing, an associate or bachelor’s degree in chemical, physical, or biological science or medical laboratory technology as required as described in the Federal Register, 42 CFR, Subpart M 493.1403- 1495. (addendum added 1/2023)

SUPERVISORY RESPONSIBILITIES

Responsible for supervising directly and indirectly a staff of registered nurses, technical and support personnel

ACCOUNTABILITY

Reports to the senior nurse director of procedural services

WORKING CONDITIONS

Works in a variety of patient care environments where there is an exposure to communicable disease and hazardous material

Additional Job Details (if applicable)

Additional Job Description Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 24 Employee Type Regular Work Shift Day (United States of America) Pay Range $118,435.20 - $172,234.40/Annual Grade 8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality is essential to maintaining excellence.