Procedural Justice Coordinator

City of New York; Lincoln (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking two enthusiastic Procedural Justice Coordinators to enhance the fairness and transparency of the adjudication process. This role involves managing Help Centers, assisting the public with case procedures, and improving operational practices. The ideal candidates will possess strong communication skills, a background in community work, and a commitment to public service. With a hybrid work schedule available post-training, this position offers a unique opportunity to make a meaningful impact in the community while working in a supportive and inclusive environment.

Benefits

Public Service Loan Forgiveness eligibility

Flexible work schedule

Diverse work environment

Qualifications

• Bachelor's degree with 2 years of community work experience required.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage Help Center to assist unrepresented respondents at OATH.
• Investigate complaints and recommend improvements to procedures.
• Provide training to staff on program implementation.

Skills

Excellent writing skills

Interpersonal skills

Communication skills

Customer service skills

Presentation skills

Ability to work independently

Knowledge of social services

Knowledge of foreign languages

Education

Baccalaureate degree

High school graduation or equivalent

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Microsoft Excel

Job description

ABOUT OATH:
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION:
In order to ensure that unrepresented respondents appearing at OATH receive equitable and fair treatment, with the view of achieving Procedural Justice (“Fairness and transparency of the processes by which decisions are made”), OATH created the Office of the Ombudsperson/Pro Se Clerk headed by the Ombudsperson/Pro Se Clerk, which is responsible for:

1. Establishing and managing Help Center(s) at all OATH locations to ensure that all unrepresented respondents appearing at OATH understand the adjudication process, procedural rules, legal concepts and provide legal information (but not legal advice nor representation), case information as well as other information and assistance to those respondents appearing at OATH as needed on a case by case basis;
2. Investigating, addressing and resolving complaints from unrepresented respondents who have appeared and will appear before OATH as well as recommend solutions to prevent similar problems in the future; identify systemic issues and make recommendations to improve practices and procedures; and, act as an impartial intermediary between any unrepresented respondent, OATH and any enforcement agency;
3. Coordination of Pro Bono legal representation programs at OATH.

Under the direction of the Ombudsperson/Pro Se Clerk, OATH seeks to hire two (2) full time Procedural Justice Coordinators that will plan, implement, monitor, evaluate and otherwise assist the Ombudsperson/Pro Se Clerk in performing the above-mentioned tasks and goals at each OATH location depending upon the needs of the Office of the Ombudsperson/Pro Se Clerk and OATH.

Specific duties will include, but are not limited to:

1. Significant contact with the general public to explain case procedures, assist in the preparation for hearings, filing of case materials, administer community service and resolve complaints.
2. Evaluate and triage matters on a case-by-case basis to ensure smooth operation of Help Center(s), adjudications, and hearings.
3. Identify policies and procedures that need improvement and make recommendations thereto.
4. Provide technical assistance and training to staff in techniques of program implementation and management.
5. Travel and work between the various hearing and office locations, during regular business hours.
6. Assist the Ombudsperson/Pro Se Clerk in the management and supervision of Help Center(s), Procedural Justice matters, community service and Pro Bono programs.

HYBRID OFFICE / REMOTE WORK SCHEDULE AVAILABLE AFTER INITIAL TRAINING PERIOD.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Excellent writing, interpersonal, communication, customer service and presentation skills.
• Ability to work independently and within groups.
• Knowledge and understanding of available community and city based social services.
• Knowledge of foreign language(s), particularly Chinese, Mandarin, and Spanish.
• Strong computer skills including experience with Word, PowerPoint, Access, Outlook and Excel.
• History of volunteerism, such as service in the AmeriCorps or Peace Corps is viewed favorably.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.