PROCall Operations Leader

USA GPC Genuine Parts Company; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

GPC Genuine Parts Company is seeking a PROCall Supervisor to lead the Customer Communications Center. You will direct daily operations, manage staff, and uphold service standards while monitoring performance and financial results.

The role involves scheduling, training, and resolving escalated issues to maintain high customer satisfaction and accurate order processing. The supervisor collaborates with store leadership and other departments to align execution with sales strategies and ensures

Qualifications

• Proven leadership and supervisory experience in a fast-paced environment.
• Strong interpersonal and communication skills with ability to motivate staff.
• Experience with CRM systems, POS platforms, and data-driven performance reviews.

Responsibilities

• Directly manage ProCall Specialists across markets and locations.
• Set goals, standards, and performance expectations; monitor metrics.
• Hire, onboard, train, and develop staff; conduct performance evaluations.
• Handle escalated customer issues and ensure satisfaction and accuracy.

Skills

Leadership

Supervisory Experience

Customer Service

CRM experience

Data analysis

Tools

POS systems

CRM/TAMS

Job description

GPC Genuine Parts Company is seeking a PROCall Supervisor to lead the Customer Communications Center. You will direct daily operations, manage staff, and uphold service standards while monitoring performance and financial results.

The role involves scheduling, training, and resolving escalated issues to maintain high customer satisfaction and accurate order processing. The supervisor collaborates with store leadership and other departments to align execution with sales strategies and ensures