ProCall Operations Leader

Motion; Des Moines (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Motion in Des Moines seeks a PROCall Supervisor to lead the customer communications center, directing daily operations, staffing, and performance of the ProCall team. You will establish goals, implement service standards, and manage resources to ensure high customer satisfaction and order accuracy.

The role emphasizes leadership, staff development, and adherence to company policies, with occasional peak-period customer support as needed.

Qualifications

• Proven supervisory experience in a wholesale, retail, or customer support setting.
• Strong interpersonal and communication skills with ability to motivate and develop staff.
• Excellent organizational, problem-solving, and decision-making abilities.

Responsibilities

• Directly manages and oversees the work of full-time ProCall Specialists in one or more markets.
• Sets departmental goals aligned with store and company objectives.
• Monitors performance metrics and enforces service standards and procedures.

Skills

Leadership

Interpersonal skills

Problem solving

Organizational skills

Communication

CRM systems

Tools

POS systems

CRM/TAMS

Electronic parts catalogs

Job description

Motion in Des Moines seeks a PROCall Supervisor to lead the customer communications center, directing daily operations, staffing, and performance of the ProCall team. You will establish goals, implement service standards, and manage resources to ensure high customer satisfaction and order accuracy.

The role emphasizes leadership, staff development, and adherence to company policies, with occasional peak-period customer support as needed.