Problem Solver

Staff Management | SMX; Henrico (VA); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Casual Dress

Climate Controlled Environment

Paid Training

Weekly paychecks

Direct Deposit or Cash Card

Medical/Dental Insurance

STD/LTD

Job summary

Staff Management | SMX is hiring Problem Solvers to support Henrico, VA operations. You will troubleshoot production issues, manage training sign-offs, SOPs, and quality documentation, while assisting with audits and inventory tasks.

The ideal candidate is detail‑oriented, safety-focused, and can thrive in a fast-paced team environment. Excellent communication and Excel proficiency are required for success.

Qualifications

• High School Diploma or GED or equivalent.
• Two years related experience or equivalent education/experience.
• Proficient in MS Excel, Word, and PowerPoint; proficient with email apps.

Responsibilities

• Ensures Audit preparedness.
• Troubleshoots on cases with issues.
• Updates and maintains training matrix for all associates.
• Maintains Records and Written Procedures of Quality Systems.
• Ensures SOPs are current and reviewed as required.
• Ensures documentation complies with Quality Requirements.
• Reports corrective actions and safety non-conformance.
• Supports inventory accuracy and investigations of discrepancies.

Skills

Communication skills

Teamwork

Problem solving

Data entry

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Email applications

Job description

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

Staff Management | SMX is hiring Problem Solvers for our Henrico, VA team! In this role, you will be responsible for troubleshooting production issues, managing training sign-offs, SOP's, and quality documentation, and assisting with other audits and inventory related tasks. The ideal candidate is detail-oriented, safety-focused, and able to work well in a team-oriented, fast-paced environment.

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Perks & Benefits: Casual Dress Code, Climate Controlled Environment, Other on the spot perks, Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, STD /LTD.

Shifts: 1st Shift, 2nd Shift, Weekend Shifts.

Employment Types: Full Time.

Pay Rate: $23.50 - $25.50 / hour

Duties:

Responsibilities

• Ensures Audit preparedness
• Troubleshoots on cases with issues
• Updates and maintains training matrix for all associates
• Responsible for maintaining all Records and Written Procedures of Quality Systems for ID Logistics (i.e. Standard Operating Procedures, Monthly Quality Training, Etc.)
• Ensures that SOP are up-to-date and reviewed as required
• Ensures all appropriate documentation and communication are compliance with Quality Requirements
• Ensures all documentation regarding internal audits are current.
• Report / inform to associates of corrective actions that comply to QC
• Report Safety non-conformance
• Assure inventory accuracy and compliance for all DC5 accounts.
• Identifying and researching unique inventory occurrences and correct.
• Investigate inventory discrepancies found through cycle counts and determining root cause.
• Knowledge of Swiss Log, SAP, PKMS, Manhattan systems
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

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Position Requirements:

Requirements

• High School Diploma or GED; or equivalent combination of experience and education
• Two years related experience; or an equivalent combination of education and experience.
• Must have excellent oral and written communication skills.
• Must be proficient in Microsoft Excel, Word, PowerPoint and email applications.
• Must be able to wear personal protective equipment appropriate for the work environment (e.g. protective footwear, protective eyewear, hearing protection, bump cap, gloves, etc.) in accordance with safety policies.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from associates, managers, regulatory agencies, and the general public.
• Ability to speak effectively with individuals at all levels within and external to the company and the ability to read and interpret documents such as safety rules, operating and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ration and percent and to generate and interpret graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Requirements: Background Check, Drug Test, Stand for Shift Duration, Must be at least 18 years old.Able to Lift 20 pounds., required education: HS Diploma or GED.

Work Location: ID Logistics - Henrico VA, Henrico, VA 23231.

Job Types: General Labor, General Warehouse, Light Industrial, Picker/Packer, Production, Warehouse, Supervisory, Quality.

Industry: Warehouse/Distribution.

The hourly rate for this position is anticipated between $23.50 - $25.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home .

SMX, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at [e-mail] or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.