Problem Resolution Specimen Technician

Quest Diagnostics Incorporated; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in diagnostic testing is seeking a Problem Resolution Specimen Technician in Pittsburgh. The role involves resolving specimen issues, collaborating with various departments, and ensuring efficient specimen processing. Candidates should have lab experience and strong communication skills, with a focus on teamwork and safety protocols.

Benefits

Day 1 Medical, dental, vision for FT employees

Well-being programs and annual health assessments

Mental health support

Vacation, flexible time, holidays

Financial coaching and 401(k)

Life and disability insurance

Qualifications

• At least one year in Specimen Tech III or a related role.
• Minimum of 3 years lab experience preferred.
• Strong specimen processing background.

Responsibilities

• Resolve common specimen problems and communicate with internal departments.
• Contact clients to resolve issues as needed.
• Demonstrate proficiency with SOPs related to specimen resolution.

Skills

Strong written and verbal communication skills

Effective communication across all levels

Knowledge of medical and lab terminology

Proficient in PC skills

Education

High School Diploma or Equivalent

Job description

Problem Resolution Specimen Technician - Pittsburgh, PA - Monday-Friday 8:00AM-5:00PM (Rotational Weekends)

This position actively works to identify and solve issues related to processing and testing laboratory specimens. The technician demonstrates complete proficiency in all Specimen Tech III duties. Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, thereby expediting specimen testing and result reporting.

Pay Range

Minimum of $20.72+ per hour. Salary offers are based on skills, training, experience, education, certifications, market, and organizational factors. Successful candidates may be eligible for an annual performance bonus.

Benefits

We offer comprehensive benefits to support employees and their families, including:

• Day 1 Medical, dental, vision for FT employees working 30+ hours
• Well-being programs and annual health assessments
• Mental health support through healthyMINDS
• Vacation, flexible time, holidays, and "MyDay" off
• Financial coaching, 401(k), employee stock purchase plan
• Life and disability insurance, FSA, incentive plans, education assistance, and career growth opportunities

Responsibilities

1. Resolve common specimen problems and communicate with internal departments to prevent testing delays or failures.
2. Contact clients to resolve issues as needed.
3. Demonstrate proficiency with SOPs related to specimen resolution.
4. Interpret specimen tracking data using available resources.
5. Understand policies related to test ordering, reporting, add-on tests, TNPs, reflex tests, and panels.
6. Prioritize handling of samples with limited stability or issues impacting patient care.
7. Retrieve specimens from storage, investigate sample adequacy, and research test requirements.
8. Accurately process TIQs/TNPs and review mislabeled or unlabeled specimens.
9. Identify and escalate trending problems to management.
10. Use MS Office tools effectively.
11. Perform other duties as assigned.

Qualifications

Required: At least one year in Specimen Tech III or a related role (internal candidates).

Preferred: Minimum of 3 years lab experience, preferably in production; strong specimen processing background; medical terminology knowledge.

Physical and Mental Requirements

• Meet productivity and quality standards.
• Handle multiple tasks in a fast-paced environment.
• Work in a biohazard environment following safety protocols.
• Sit or stand for extended periods.

Skills

• Strong written and verbal communication skills.
• Effective communication across all levels.
• Handle stressful situations with integrity and independence.
• Adhere to safety, compliance, and company policies.
• Foster teamwork.
• Knowledge of medical and lab terminology preferred.
• Proficient in PC skills, report generation, and workflow management.

Education

High School Diploma or Equivalent (Required)

Certifications

Quest Diagnostics encourages veterans to apply. We do not accept unsolicited resumes from staffing agencies.

Job ID: 2025-87507

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veterans or other protected classes.