Problem Resolution Specialist

Sonic Healthcare USA Inc.; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Free lab services for you and dependem

Work-life balance

Job summary

Sonic Healthcare USA Inc. is seeking a dedicated team member for the Laboratory Operations role in Memphis, TN. You will support patient care by properly handling specimens, ensuring accurate processing, routing, and storage.

The position runs on the 3rd shift (10pm–6:30am), Monday–Friday with rotating weekends/holidays, 40 hours weekly, full-time with benefits. You’ll join a mission-driven team committed to quality care and PHI confidentiality.

Qualifications

• High School Diploma or equivalent.
• Previous training or experience in specimen collection or processing.
• Strong reading, writing, and analytical skills.
• Ability to operate general laboratory equipment (telephones, computers, centrifuges, alarms).

Responsibilities

• Perform a vital part of the patient care process by ensuring specimens are properly processed, prepared, routed, and stored.
• Recognize when corrective action is needed and implement effective solutions.
• Work in a laboratory environment with biological hazards and PPE requirements.
• Champion safety, compliance, and quality control.

Skills

Analytical skills

Reading skills

Writing skills

Patient care focus

Education

High School Diploma or equivalent

Tools

Laboratory equipment operation

Centrifuges

Computers

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA – is it in yours?

This opportunity is:

Location: Memphis, TN 38134

Days: Monday-Friday, Rotating Weekends and Holidays

Hours: 10pm- 6:30 am

Full Time Eligible for Benefits

In this role, you will:

• Perform a vital part of the patient care process by making sure laboratory specimens are properly processed, prepared, routed, and stored
• Recognize when corrective action is needed and implement effective solutions
• Work in a laboratory environment with biological hazards and PPE requirements.
• Champion safety, compliance, and quality control

All you need is:

• High School Diploma or equivalent
• Previous training or experience in specimen collection or processing
• Strong reading, writing, and analytical skills
• Ability to operate general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and audible alarms.

Bonus points if you’ve got:

• 1 - 2 years of related experience in clinical laboratory, data entry, or production

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

3rd Shift (United States of America)

Job Category:

Laboratory Operations

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.