^Problem Management 6448356

Accenture; Arlington (VA); On-site; USD 69,000 - 76,000; Full time

Job summary

Accenture in Richmond, VA is seeking an experienced Problem Management Specialist to lead end-to-end delivery for a fixed-duration contract. You will own delivery components, guide teams, analyze complex challenges, and communicate with stakeholders to improve service quality.

Preferred candidates bring ITIL and incident management expertise, plus hands-on experience with Remedy, ServiceNow, and Confluence. This role requires 60% onsite work in the Richmond area.

Qualifications

• Minimum 5 years of work experience in Problem Management.
• Advanced proficiency in Root Cause Analysis (RCA).
• Advanced Proficiency in ITIL Fundamentals
• Advanced Proficiency in Incident Management
• Advanced Proficiency in Remedy Administration Tool
• Advanced Proficiency in ServiceNow
• Advanced Proficiency in Atlassian Confluence

Responsibilities

• Take ownership of specific delivery components and ensure alignment with overall project goals and client expectations.
• Support and guide team members by sharing expertise and fostering a collaborative environment.
• Analyze complex delivery challenges and develop innovative solutions to enhance service quality and operational efficiency.
• Engage with stakeholders to communicate progress, risks, and opportunities, influencing positive outcomes.
• Contribute to continuous improvement initiatives by identifying process enhancements and best practices.

Skills

Problem Management

Root Cause Analysis

ITIL Fundamentals

Incident Management

Remedy

ServiceNow

Confluence

Tools

Remedy Administration Tool

ServiceNow

Atlassian Confluence

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced Problem Management Specialist to be part of a global team. As a Problem Management Specialist, you will be responsible for leading end to end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role will focus on ensuring service quality and efficiency while managing delivery outcomes and identifying opportunities for follow on work through up selling or cross selling. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, contribute to key decisions, and provide solutions to problems within your immediate team and across multiple teams.

Key Responsibilities:

• Take ownership of specific delivery components and ensure alignment with overall project goals and client expectations.
• Support and guide team members by sharing expertise and fostering a collaborative environment.
• Analyze complex delivery challenges and develop innovative solutions to enhance service quality and operational efficiency.
• Engage with stakeholders to communicate progress, risks, and opportunities, influencing positive outcomes.
• Contribute to continuous improvement initiatives by identifying process enhancements and best practices.

This role will require 60% onsite in the office in Richmond, VA.

Basic Qualifications:

• Minimum 5 years of work experience in Problem Management.
• Advanced proficiency in Root Cause Analysis (RCA)

Preferred Qualifications:

• Advanced Proficiency in ITIL Fundamentals
• Advanced Proficiency in Incident Management
• Advanced Proficiency in Remedy Administration Tool
• Advanced Proficiency in ServiceNow
• Advanced Proficiency in Atlassian Confluence

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/25/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary Range

California $50 to $55Cleveland $50 to $55Colorado $50 to $55District of Columbia $50 to $55Illinois $50 to $55Maine $50 to $55Maryland $50 to $55Massachusetts $50 to $55Minnesota $50 to $55New York $50 to $55New Jersey $50 to $55Virginia $50 to $55Washington $50 to $55

Requesting an Accommodation

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