Proactive Sales Coordinator: Orders, Updates & Growth

KTA-Tator, Inc; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401(k) with company match

Comprehensive benefits package

Job summary

KTA-Tator, Inc. is seeking a Sales Coordinator for its Instrument Sales & Service group in Pittsburgh.

This role keeps a fast-moving sales operation organized by supporting account representatives, coordinating orders, and ensuring customers receive accurate information and timely updates. You will work with calibration lab, warehouse, operations, and vendors to move work forward and close communication gaps.

Qualifications

• A highly organized, dependable professional who notices details, follows through, and communicates clearly.
• Customer service, sales support, order management, distribution, logistics, or administrative experience is preferred.
• Comfort managing a high volume of emails, calls, quotes, orders, and competing priorities without losing accuracy.
• Ability to take ownership of a task, track it to completion, and speak up when information, timing, or responsibilities are unclear.

Responsibilities

• Prepare routine quotes, confirm product availability and lead times, calculate shipping, and gather vendor information.
• Enter and process sales orders in NetSuite, verify order details, and ensure documentation is complete.
• Monitor open orders from entry to shipment or service completion and communicate status.
• Coordinate with calibration lab, warehouse, purchasing, vendors, and shipping providers to resolve issues.
• Respond to routine customer questions regarding order status, tracking, documentation, returns, calibration, repair, and service needs.
• Maintain accurate customer, contact, quote, order, and activity records in NetSuite and other systems.
• Assist with open-quote follow-up, customer outreach, and service reminders as directed.
• Support domestic and international orders, including shipping docs and communications with freight providers.
• Help manage shared sales inboxes, requests, and admin tasks to route urgent needs.
• Develop working knowledge of KTA's products to identify customer needs and direct opportunities.
• Assist with sales reports, customer lists, and trade show preparation.

Skills

Customer service

Order management

Logistics

Administrative

Communication

Education

Associate or Bachelor's degree

Tools

NetSuite

CRM

ERP systems

Job description

KTA-Tator, Inc. is seeking a Sales Coordinator for its Instrument Sales & Service group in Pittsburgh.

This role keeps a fast-moving sales operation organized by supporting account representatives, coordinating orders, and ensuring customers receive accurate information and timely updates. You will work with calibration lab, warehouse, operations, and vendors to move work forward and close communication gaps.