Proactive Order Coordinator - Fulfillment & Service

Bruegmann; Houston (TX); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Bruegmann in Houston, TX is seeking an Order Coordinator to manage inbound orders, maintain accurate order data in NetSuite, and communicate proactively with internal and external stakeholders from receipt to invoicing.

The role requires 1–3 years in customer service or order management, proficiency with ERP systems (NetSuite preferred) and MS Office, strong attention to detail, and excellent written and verbal communication. This is a full-time, on-site position, Monday–Friday.

Qualifications

• 1–3 years of experience in customer service or order management.
• Strong understanding of order processing and fulfillment workflows.
• Proficient with ERP systems (NetSuite preferred) and Microsoft Office.

Responsabilités

• Manage customer orders in ERP system from entry through invoicing, including validation, updates, and daily dashboard/report monitoring.
• Review orders for accuracy, completeness, and compliance; determine fulfillment strategy and initiate required transactions.
• Coordinate with internal teams to meet customer expectations and prevent delays, escalating risks or issues as needed.
• Provide proactive order communication, including confirmations, status updates, requests for missing information, and ship date changes.
• Maintain and communicate complete order documentation, including purchase orders, quotes, billing instructions, packaging/labeling requirements, and shipping/routing guidelines.
• Partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to support fulfillment, material availability, invoicing, portal submissions, and customer priorities.
• Process sample orders and shipments, review and submit daily invoices, verify invoice accuracy, and resolve discrepancies or portal issues.
• Build strong customer relationships, participate in team collaboration, and support continuous process improvement.

Connaissances

Communication

Attention to detail

Outils

NetSuite

Microsoft Office

Description du poste

Bruegmann in Houston, TX is seeking an Order Coordinator to manage inbound orders, maintain accurate order data in NetSuite, and communicate proactively with internal and external stakeholders from receipt to invoicing.

The role requires 1–3 years in customer service or order management, proficiency with ERP systems (NetSuite preferred) and MS Office, strong attention to detail, and excellent written and verbal communication. This is a full-time, on-site position, Monday–Friday.