Proactive Customer Recall Agent (Remote - Ohio)

Morley; Michigan; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service company is seeking an entry-level position for remote work where you will contact vehicle owners about safety recalls. You must have excellent communication skills and a high school diploma. This role offers competitive pay starting at $13 per hour and comprehensive benefits including paid training and health coverage.

Benefits

Paid training

Work from home

Medical and dental benefits

401(k) with match

Paid time off

Qualifications

• Customer service experience required, preferably in call center environments.
• Ability to adhere to schedules and manage time-sensitive tasks.
• Reliable high-speed internet access and suitable work environment needed.

Responsibilities

• Make outbound calls to vehicle owners regarding safety recalls.
• Schedule appointments for customers with dealerships.
• Provide excellent customer service and resolve inquiries.

Skills

Telephone skills

Computer navigation and typing skills

Conversation skills

Interpersonal skills

Attention to detail

Strong work ethic

Education

High school diploma or equivalent

Job description

About the Role

Location: Remote – Ohio residents.

Are you interested in an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you.

Pay Transparency

This position starts at $13 per hour.

What To Expect

You’ll reach out to vehicle owners to inform them about a vehicle safety recall. You’ll also connect with dealerships to schedule an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, demonstrating that we care about their wellbeing and helping them resolve it so it doesn’t cause problems down the road.

Why Apply

• Work from home while maintaining regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities

You Need

• Communication skills
• Willingness to learn
• High-speed, hardwired internet connection (cable or fiber) with Ethernet or landline access
  Note: wireless, 5G and satellite internet may not work for this role
• See Skills for Success below

Tasks

• Provide excellent customer service, representing a major domestic auto manufacturer
• Make outbound calls and emails to customers and dealerships
• Assist with team projects
• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email, and other communications) while maintaining a positive attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist. For hours and contact details, see careers.morleycompanies.com. TA responses may be after-hours the next business day.

Skills For Success

Required Skills

• Telephone skills
• Computer navigation and typing skills
• Conversation skills (ability to discuss and problem-solve)
• Excellent interpersonal and organizational skills
• Ability to learn and adapt
• Strong attention to detail
• Solid work ethic and ability to meet deadlines

Eligibility Requirements

• One or more years of customer service experience (e.g., call center, retail, restaurant, fast food, hotel, or any role with customer interaction)
• High school diploma or equivalent
• Available to work shifts within the center's hours of operation: Monday to Friday, 9 a.m. – 9 p.m. Eastern time; No weekends
• Must be able to reliably adhere to the schedule, as some queues are time sensitive
• Able to remain at your desk for long periods

Remote Work Requirements

• Ohio resident
• High-speed internet at home with Ethernet or landline access
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

Direct video link: https://mrly.info/h4b

Why Join Our Morley Family

The value of employment includes competitive pay, health benefits and other programs Morley provides as part of your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (reward for annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains for our Morley Family members and our partners.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We provide reasonable accommodations for those with disabilities. If you need an accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. See E-Verify and your right to work.
• Morley’s CCPA Notice for applicants in California is available here and Morley’s privacy policy is available here.