Proactive Customer Recall Agent (Remote - Michigan)

Morley; Michigan; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading remote work provider is seeking entry-level remote associates to handle customer calls regarding vehicle safety recalls. Ideal candidates will have strong communication skills and a positive attitude. This full-time position offers flexible hours from Monday to Friday with benefits including health insurance and paid training. Candidates must reside in Michigan and have specific internet requirements for remote work.

Benefits

Paid training

Medical and prescription coverage

401(k) with match

Work from home equipment provided

Qualifications

• 1+ years of customer service experience required.
• Ability to communicate effectively and problem-solve.
• Strong attention to detail and ability to meet deadlines.

Responsibilities

• Inform customers about vehicle safety recalls.
• Connect with dealerships to schedule appointments.
• Provide excellent customer service using multiple communication channels.

Skills

Communication skills

Telephone skills

Computer navigation skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

Location: Remote — Michigan residents. This is an entry-level, Monday-to-Friday job with benefits from home.

Pay Transparency: This position starts at $13 per hour.

What To Expect

You’ll reach out to vehicle owners to inform them about a vehicle safety recall and connect with dealerships to arrange appointments for customers to have the issue fixed. Your call will alert customers to the safety issue, showing you care about their wellbeing and helping them resolve the issue so it doesn’t cause problems down the road.

Why Apply

• Work from home with regular connection to teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities

You Need

• Communication skills
• Willingness to learn
• High-speed, hardwired internet connection via Ethernet or landline (wireless, 5G and satellite internet won’t work for this role)
• See Skills for Success below

Tasks

• Provide excellent customer service, representing a major domestic auto manufacturer
• Make outbound calls and emails to customers and dealerships
• Help with team projects
• Offer timely and accurate solutions through inbound and outbound conversations (phone, chats, emails and other communications as needed) with a positive attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays). TA responds to after-hours questions the next business day.

Skills For Success

Required Skills

• Telephone skills
• Computer navigation and typing skills
• Conversation skills (able to have discussions and problem solve)
• Excellent interpersonal and organizational skills
• Able to learn and adapt
• Strong attention to detail
• Have a solid work ethic and an ability to meet deadlines

Eligibility Requirements

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role with customer interaction)
• High school diploma or equivalent
• Available to work shifts within the center\'s hours of operation: Monday to Friday, 9 a.m. – 9 p.m. Eastern time, no weekends
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Able to remain at your desk for long periods

Remote Work Requirements

• Michigan resident
• High-speed internet at home connectable via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused. Direct link to video: https://mrly.info/h4b

Why Join Our Morley Family

The value of your employment is the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Learn more about E-Verify and your right to work.
• Morley’s CCPA Notice for applicants in California.
• Morley’s privacy policy.