Pro Shop Attendant

City of West Chicago; Twinsburg (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

The City of West Chicago is seeking a Pro Shop Attendant responsible for managing the pro shop, processing guest transactions, booking tee times, and maintaining a welcoming environment for golfers. This role requires excellent customer service skills and some knowledge of golf. Flexibility for weekends and holidays is essential.

Qualifications

• Excellent guest service skills are essential.
• Some knowledge of golf is preferred.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Manages pro-shop operations, including sales and guest check-ins.
• Books tee times and lessons, addressing guest inquiries.
• Ensures cleanliness and organization of guest areas.

Skills

Guest service skills

Team communication

Record keeping

Job description

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Description

The position is responsible for opening and closing the pro-shop, processing all guest purchases, registering golfers for their tee times, handling guest inquiries, booking tee times and lessons, and working with the other staff members to ensure an efficient player registration process and golf operations.

Duties & Responsibilities

• Opens and closes the pro-shop while adhering to the opening/closing checklist to ensure that all tasks are completed.
• Greets guests/golfers as they arrive in the clubhouse, checks them in and takes payment.
• Processes all pro-shop sales following pre-established money handling procedures.
• Accurately books tee times and lessons over the phone; handles all guest inquiries.
• Works closely with rangers and starters to help ensure an efficient player registration process and proper pace of play.
• Communicates effectively with teaching and professional staff to ensure prompt service to guests requiring technical assistance or lessons.
• Maintains a strong knowledge of pro-shop merchandise and assists with inventory, restocking, and designing golf displays.
• Requires in-person attendance.
• Routinely inspects all guest areas to ensure that each area is clean and organized.
• Occasionally fills temporary roles in other departments as business needs dictate.

Qualifications

• Must have excellent guest service skills.
• Some knowledge of golf is preferred.
• Ability to keep accurate records.
• Ability to work well, and communicate effectively, within a team environment.
• Ability to work flexible schedules including weekends, holidays, and various shifts.

Physical Requirements

• Must be able to stand and exert well-paced mobility for periods up to five hours.
• Must have the ability to move and/or lift up to fifty pounds.

Work Environment

The work environment is primarily indoors in a retail-type setting, with occasional outdoor work in various weather conditions. The noise level is usually moderate. Reasonable accommodations may be made for individuals with disabilities.

This position is not eligible for benefits.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Government Administration