Pro Parts Delivery Driver: Upsell & Customer Care

Advance Auto Parts Inc.; New York (NY); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts Inc. in New York, NY seeks a Delivery Driver to pick, stage and safely deliver parts to pro customers while promoting current sales and loyalty programs.

The role includes daily collection of credit accounts and building relationships with MainStreet and National Pro customers. The position requires a valid driver's license, strong customer service, and a willingness to upsell and cross-sell to increase transaction value.

Qualifications

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and leadership
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs and procedure manuals
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Must have a valid driver's license with an acceptable driving record
• Automotive parts experience is preferred

Responsibilities

• Pick, stage and safely deliver parts to pro customers
• Pick up returns and cores
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs
• Daily collection of credit accounts
• Build and maintain relationships with MainStreet and National Pro customers while providing the CPP with insights learned while making deliveries
• Assist in upselling and cross-selling products to increase average transaction value
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot
• General stocking including truck stocking, back stock and cycle counts
• Maintain knowledge of product inventory and new arrivals to assist with sales
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services
• Other duties as assigned

Skills

Safe driving

Customer service orientation

English proficiency

Sales aptitude

Education

High school diploma or equivalent

Tools

Delivery board system

Inventory systems (Back stock)

Job description

Advance Auto Parts Inc. in New York, NY seeks a Delivery Driver to pick, stage and safely deliver parts to pro customers while promoting current sales and loyalty programs.

The role includes daily collection of credit accounts and building relationships with MainStreet and National Pro customers. The position requires a valid driver's license, strong customer service, and a willingness to upsell and cross-sell to increase transaction value.