Pro Parts Delivery & Customer Advocate

Advance Auto Parts; Wheeling (WV); On-site; USD 51,577,344 - 63,038,976; Full time

Job summary

Advance Auto Parts in Wheeling, WV is hiring a Driver to pick, stage and deliver parts to pro customers, handle returns, and promote current sales and loyalty programs while maintaining accurate inventory and upselling where appropriate.

You will interact with walk-in customers, keep store appearance, manage daily credit accounts, and collaborate with MainStreet and National Pro accounts, requiring safe driving, solid communication, and the ability to learn product knowledge.

Qualifications

• Safe driving and navigation ability.
• Friendly and persuasive communication.
• Ability to locate and stock parts; familiarity with inventory systems.

Responsibilities

• Pick, stage and safely deliver parts to pro customers.
• Pick up returns and cores.
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs.
• Daily collection of credit accounts.
• Build and maintain relationships with MainStreet and National Pro customers while providing CPP with insights learned while making deliveries.
• Assist in upselling and cross-selling products to increase average transaction value.
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot.
• General stocking including truck stocking, back stock and cycle counts.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Other duties as assigned.

Skills

Safe driving

Customer service

Communication

Navigation

Education

High school diploma or equivalent

Tools

Delivery board system

Job description

Advance Auto Parts in Wheeling, WV is hiring a Driver to pick, stage and deliver parts to pro customers, handle returns, and promote current sales and loyalty programs while maintaining accurate inventory and upselling where appropriate.

You will interact with walk-in customers, keep store appearance, manage daily credit accounts, and collaborate with MainStreet and National Pro accounts, requiring safe driving, solid communication, and the ability to learn product knowledge.