Pro Customer Service & Sales Specialist

The Home Depot; Oxford (MA); On-site; USD 24,108 - 26,863; Full time

Job summary

A leading home improvement retailer in Oxford, Massachusetts, is seeking a dedicated Pro Customer Service/Sales Team member. This role involves delivering an exceptional experience for professional customers including contractors and commercial clients by managing order fulfillment, providing product recommendations, and supporting sales initiatives. Ideal candidates will possess strong customer service skills, product knowledge, and may benefit from bilingual abilities. Join a collaborative team committed to ensuring every Pro customer’s project is a success.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Expected to meet monthly sales goals and metrics.
• Collaboration in a team environment is essential.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Resolve delivery issues and ensure a clean and safe environment.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

A leading home improvement retailer in Oxford, Massachusetts, is seeking a dedicated Pro Customer Service/Sales Team member. This role involves delivering an exceptional experience for professional customers including contractors and commercial clients by managing order fulfillment, providing product recommendations, and supporting sales initiatives. Ideal candidates will possess strong customer service skills, product knowledge, and may benefit from bilingual abilities. Join a collaborative team committed to ensuring every Pro customer’s project is a success.