Pro Customer Service/Sales

The Home Depot; Whittier (CA); On-site; USD 21,000 - 32,000; Full time

Job summary

The Home Depot in Whittier, CA seeks a Pro Customer Service/Sales Team member to support professional customers through every stage of their project, from order fulfillment to tailored delivery solutions.

You will help build relationships with pros, promote product knowledge and loyalty programs, and work with teammates to maintain a safe, clean store environment while aiming to meet monthly sales goals.

Qualifications

• Pro or customer service experience helpful.

Responsibilities

• Assist Pro customers with orders, provide product knowledge and tailored recommendations.
• Support store goals by monitoring inventory, delivering exceptional service and safety.

Job description

155777BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.