Pro Customer Service/Sales

The Home Depot; Hudson (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team is seeking motivated individuals to assist professional customers, contractors, property owners, and commercial clients by delivering expert product recommendations, efficient order fulfillment, and tailored delivery solutions.

In this role you will meet monthly sales goals, help load materials, and maintain a safe, clean environment; bilingual communication may be preferred at certain locations to serve diverse customer needs.

Qualifications

• Experience delivering customer service in a fast-paced retail environment.
• Ability to meet monthly sales goals and maintain high service standards.
• Familiarity with loyalty programs and product recommendations is a plus.

Responsibilities

• Assist Pro customers at the Pro Desk and throughout the store.
• Fulfill orders, manage deliveries, and resolve delivery issues.
• Provide tailored product recommendations and upsell where appropriate.
• Collaborate with team to maintain a clean, organized, and safe store.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Job Description

157455BR

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.