Pro Customer Service/Sales

The Home Depot; West Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in West Springfield is seeking a member for the Pro Customer Service/Sales Team. The role focuses on providing exceptional service to professional customers, supporting order fulfillment, and driving sales through expert product recommendations. Candidates with bilingual skills are preferred, as communication varies by customer needs. Team members collaborate to uphold high standards of customer service and maintain a safe environment, making it essential for the success of Pro customers’ projects.

Qualifications

• Bilingual communications skills may be preferred at certain locations; language varies based on customer need.

Responsibilities

• Support every stage of the Pro customer journey, from efficient order fulfillment to expert product recommendations.
• Build and maintain professional relationships with Pro customers; proactively drive sales with tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized product knowledge.
• Collaborate to maintain a clean, organized, and safe environment, resolve delivery issues.
• Support store goals by monitoring inventory and executing sales initiatives.

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers; proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations; provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge to help ensure each Pro customer’s project is a success.
• Collaborate to maintain a clean, organized, and safe environment; resolve delivery issues; communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding high standards of customer service and safety.
• Note language considerations: bilingual communications skills may be preferred at certain locations; language varies by customer need.

Qualifications

• Bilingual communications skills may be preferred at certain locations; language varies based on customer need.