Pro Customer Service/Sales

The Home Depot; Detroit (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

A leading home improvement retailer in Detroit seeks candidates for its Pro Customer Service/Sales Team. The team is dedicated to providing exceptional service to professional customers, including managing deliveries and fulfilling orders. Candidates will support sales goals, build relationships with customers, and collaborate to maintain a safe environment. Bilingual skills may be preferred depending on location to meet customer needs. This role is instrumental in ensuring customers' projects succeed by offering tailored recommendations and expert product knowledge.

Qualifications

• Bilingual communications skills may be preferred.

Responsibilities

• Support every stage of the Pro customer journey from order fulfillment to delivery.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and other metrics.
• Assist at the Pro Desk and manage deliveries.
• Collaborate to maintain a clean and organized environment.
• Support store goals by monitoring inventory.
• Note language considerations: bilingual communications skills may be preferred at certain locations; language varies by customer need.

Skills

Bilingual communications

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers; proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations; provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge to help ensure each Pro customer’s project is a success.
• Collaborate to maintain a clean, organized, and safe environment; resolve delivery issues; communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding high standards of customer service and safety.
• Note language considerations: bilingual communications skills may be preferred at certain locations; language varies by customer need.

Qualifications

• Bilingual communications skills may be preferred at certain locations; language varies based on customer need.