Pro Customer Service/Sales

The Home Depot; West Bend (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in West Bend, WI is seeking a Pro Customer Service/Sales team member dedicated to supporting professional customers, including contractors, property owners, and commercial clients.

You will assist with order fulfillment, loading, product recommendations, and tailored delivery solutions while building and maintaining strong Pro customer relationships; teamwork ensures a clean, safe store and helping the Pro Desk meet monthly sales goals.

Responsibilities

• Support professional customers, including contractors and commercial clients.
• Assist with order fulfillment, loading, and delivery solutions; maintain a safe, organized store.

Job description

157449BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.