Pro Customer Service/Sales

The Home Depot; Vineland (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

The Home Depot is seeking an enthusiastic Pro Customer Service/Sales team member to support professional customers, including contractors and commercial clients, across the Pro journey from ordering to delivery. You will provide product knowledge, offer tailored recommendations, and help fulfill orders while meeting monthly sales targets in a fast-paced store setting.

Team collaboration is essential as you assist at the Pro Desk, load materials, and coordinate safe deliveries.

Qualifications

• Ability to meet monthly sales goals and support Pro customers
• Pro Desk assistance and product knowledge to advise clients
• Team collaboration to maintain store cleanliness, safety, and efficiency

Responsibilities

• Assist Pro customers at the Pro Desk and on the sales floor
• Fulfill orders accurately and coordinate delivery/pickup
• Provide product recommendations based on customer needs and project scopes
• Collaborate with teammates to maintain a safe, organized store environment
• Support store goals by monitoring inventory and participating in sales initiatives

Skills

Bilingual communication

Job description

156682BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.