Pro Customer Service/Sales

The Home Depot; Santa Clara (CA); On-site; USD 28,240 - 30,996; Full time

Benefits offered by this job

401(k) Company Matching

Employee Stock Purchase Program

Performance-based bonus program

Job summary

A leading home improvement retailer in Santa Clara is seeking a Pro Customer Service/Sales associate to deliver exceptional experiences for professional customers. Responsibilities include supporting the customer journey, meeting sales goals, and collaborating with team members to ensure success. Ideal candidates will possess strong product knowledge and excellent customer service skills. This role offers competitive pay ranging from $20.50 to $22.50 per hour with additional benefits.

Qualifications

• Ability to build professional relationships with Pro customers.
• Proficiency in leveraging loyalty programs for sales.
• Experience in maintaining organized and safe work environments.

Responsibilities

• Provide exceptional service to professional customers including contractors and property owners.
• Drive sales through meetings of monthly sales goals.
• Collaborate with team members to resolve delivery issues and maintain store standards.

Skills

Bilingual communication skills

Customer service excellence

Product knowledge

Sales techniques

Job description

# Contractors’ Warehouse — Pro Customer Service/Sales6132**Location –** Santa Clara, CA**Job ID –** 157780BR**Category –** In-store Pro**Team –** Temco Logistics**Location –** Santa Clara, CA**Job ID –** 157780BR**Category –** In-store Pro**Location –** Santa Clara, CA**Job ID –** 157780BR**Category –** In-store ProBonus Eligible401(k) Company MatchingEmployee Stock Purchase Program### Company Overview### Pay RangeThe pay range for this position is between **$20.50 – $22.50.***Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.***Job Description**Contractors’ Warehouse Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.**Team –** Temco Logistics**Location –** Santa Clara, CA**Job ID –** 157780BR**Category –** In-store Pro### Company Overview### Pay RangeThe pay range for this position is between **$20.50 – $22.50.***Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Temco Logistics offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.***Job Description**Contractors’ Warehouse Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.### Role OverviewJob DescriptionContractors’ Warehouse Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.**Location –** Santa Clara, CA**Job ID –** 157780BR**Category –** In-store ProStarting pay may vary based on factors including, but not limited to, position offered and location.$20.50 – $22.50**Onsite** – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.Learn more about our Additional information will be provided during the application process.**Onsite** – An associate in an onsite role works in a specific location in order to complete their job duties. We also refer to this as location – dependent.Learn more about our Additional information will be provided during the application process.As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:* **Professional Experience*** **Learning Potential*** **Responsibility*** **Customer Focus**If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to- ## BENEFITS- ## BENEFITS## Store Location**6132** 2800 Kifer Rd Santa Clara, CAOnce you’ve applied, please come back and apply for other jobs at this store and any store near you.## Building Location**6132** 2800 Kifer Rd Santa Clara, CAOnce you’ve applied, please come back and apply for other jobs at this store and any store near you.Search for your next role by location, job title or