Pro Customer Service/Sales

The Home Depot; Kalispell (MT); On-site; USD 30,000 - 51,000; Full time

Job summary

The Home Depot in Kalispell, MT is hiring for a Pro Customer Service/Sales role dedicated to serving professional customers, including contractors and commercial clients. Team members will assist with order fulfillment, specialize in product knowledge, and provide tailored delivery solutions.

This position offers opportunities for growth by meeting sales goals and enhancing customer relationships in an onsite work environment. Strong collaboration and effective communication are essential for supporting Pro customers and ensuring project success.

Qualifications

• Experience in customer service or sales roles.
• Strong communication skills and ability to collaborate.
• Ability to meet sales goals and drive customer satisfaction.

Responsibilities

• Support Pro customers throughout their project journey.
• Drive sales by leveraging product knowledge and loyalty programs.
• Maintain a clean and safe environment in the store.

Skills

Customer service

Sales

Bilingual communication

Job description

# Pro Customer Service/SalesApply* ## OVERVIEW* ## BENEFITS**Location –** Kalispell, MT**Job ID –** 156595BR**Category –** In-store Pro### Role OverviewJob DescriptionThe Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.* ## Work Location**Onsite** – These roles offer the opportunity to be part of a team at a specific physical location. Associates in these positions work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.* ## ONLINE ASSESSMENTAs part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:* **Professional Experience*** **Learning Potential*** **Responsibility*** **Customer Focus**If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.## Store Location**3105** 2455 HWY 93 N Kalispell, MT