Pro Customer Service/Sales

The Home Depot; Chicago (IL); Hybrid; USD 28,000 - 30,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team in Chicago is hiring to support professional customers, including contractors and commercial clients. You will assist at the Pro Desk, help with orders, provide product recommendations, and ensure accurate delivery, loading, and inventory management.

You will work onsite at our Chicago store, meet monthly sales goals, and collaborate with teammates to keep the store clean, safe, and organized.

Qualifications

• Experience in retail or customer service is preferred.
• Ability to assist Pro customers with product knowledge and recommendations.
• Strong communication and teamwork skills.

Responsibilities

• Assist Pro customers at the Pro Desk and on the sales floor.
• Process orders, coordinate deliveries, and support loading operations.
• Promote loyalty programs and drive sales to meet store goals.

Skills

Customer service

Sales

Communication

Teamwork

Job description

# Pro Customer Service/SalesApply* ## OVERVIEW* ## BENEFITS**Location –** Chicago, IL**Job ID –** 156186BR**Category –** In-store Pro### Role OverviewJob DescriptionThe Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.* ## PAY RANGEStarting pay may vary based on factors including, but not limited to, position offered and location.$20.50 – $22.50* ## Work Location**Onsite** – These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.* ## ONLINE ASSESSMENTAs part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:* **Professional Experience*** **Learning Potential*** **Responsibility*** **Customer Focus**If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.## Store Location**1912** 1232 W NORTH AVE Chicago, IL