Pro Customer Service/Sales

The Home Depot; Delafield (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team in Wisconsin serves professional customers—contractors, property owners, and commercial clients—by delivering a seamless experience from order fulfillment to tailored delivery solutions.

Team members advise on products, build professional relationships, and strive to meet monthly sales goals while maintaining a safe, organized store environment and accurate inventory.

Qualifications

• Strong communication and interpersonal skills.
• Ability to sell, upsell, and provide product recommendations.
• Bilingual communications may be preferred at certain locations.

Responsibilities

• Support Pro customers with order fulfillment, loading materials, and delivery coordination.
• Provide expert product knowledge and tailored recommendations to Pro clients.
• Help achieve monthly sales goals and other metrics while maintaining store safety and organization.

Job description

157438BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.