Pro Customer Service/Sales

Home Depot; Decatur (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking members for their Pro Customer Service/Sales Team in Decatur, GA. The role involves building relationships with professional customers, assisting with their project needs, and driving sales through expert recommendations and tailored solutions. Team members will collaborate to meet sales goals while ensuring a clean and organized service environment. Ideal candidates should have strong communication skills and a commitment to outstanding customer service.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Experience in sales and meeting sales goals.
• Strong product knowledge to provide tailored recommendations.

Responsibilities

• Assist customers with project needs and product knowledge.
• Drive sales and meet monthly sales goals.
• Collaborate with team members to maintain a safe environment.

Skills

Bilingual communication skills

Customer service orientation

Knowledge of inventory management

Job description

Job Description

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Location

DECATUR, GA

Auto Req ID

156072BR, 300043542