Pro Customer Service/Sales

The Home Depot; Dacula (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Dacula, Georgia is seeking a professional for the Pro Customer Service/Sales role. This position involves delivering exceptional experiences for contractors and commercial clients, assisting with product recommendations, and managing deliveries, while meeting sales goals. Bilingual skills may be preferred. Join a dedicated team focused on ensuring customer success through proactive service and relationship building. The role offers full-time employment and a chance to contribute positively to customer projects.

Qualifications

• Meeting monthly sales goals and other metrics.
• Preferred bilingual skills based on customer needs.
• Building and maintaining relationships with pro customers.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Assist at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Help achieve monthly sales goals and store metrics.
• Collaborate with team to resolve delivery issues.

Skills

Bilingual communication skills

Relationship building

Proactive sales driving

Product knowledge

Customer service

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

Responsibilities

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Qualifications

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need. Team members build and maintain professional relationships with pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other (Consumer Services)