Pro Assistant Department Manager

Floor & Decor; Los Angeles (CA); On-site; Full time

Job summary

A leading home improvement retailer seeks a Pro Assistant Department Manager in Los Angeles. This role focuses on training staff, ensuring customer satisfaction, and maintaining store operations. Ideal candidates will possess strong communication skills and a commitment to delivering excellent service.

Benefits

Bonus opportunities at all levels

Career advancement opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, and Vision insurance

Qualifications

• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure exceptional customer service.
• Drive company philosophy and understand merchandise.

Skills

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

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Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Pay Range

$18.25 - $27.15

Minimum Eligibility Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with the company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Drive and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Understand merchandise and installation thoroughly
• Ensure proper merchandising, pricing, and organization of the department
• Communicate SOP directions and changes to all associates promptly
• Complete forklift proficiency testing and certification
• Communicate inventory needs to management
• Assist in processing merchandise to the showroom floor
• Validate product placement and pricing
• Greet customers courteously
• Assist with product questions and selections
• Process transactions at POS
• Handle refunds and exchanges according to guidelines
• Present ‘how-to’ classes to customers
• Follow cash, check, and card acceptance procedures
• Answer phone calls professionally
• Stock and tag merchandise displays
• Create price tags and signage

Working Conditions

• Frequent exposure to warehouse environment and moving vehicles; noise level is moderate to noisy

Physical/Sensory Requirements

Ability to exert 30–60 lbs occasionally, 20–30 lbs frequently, and handle objects. Frequent use of hands and fingers, standing, walking, reaching, climbing, and stooping.

Additional Functions

• Maintain the integrity of business operations and confidentiality
• Contribute to a safe work environment

Qualified applicants with criminal histories will be considered per applicable laws.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities at all levels
• Career advancement and relocation opportunities
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Holiday and Volunteer Time Off
• Medical, Dental, Vision, Life, and other insurance plans (eligibility required)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities regardless of protected categories by law.