PRN Patient Placement Coordinator RN

Phoenix Children's; Phoenix (AZ); On-site; USD 39,000 - 55,000; Full time

Job summary

Phoenix Children's in Phoenix, AZ seeks a PRN Patient Placement Coordinator (RN) to coordinate admissions and transfers and to serve as the frontline voice for families and providers seeking information about hospital services.

This role requires an active RN license and 2–3 years of ER experience; no new grads. You will collaborate with nursing and clinical teams to move patients efficiently while maintaining exceptional telephone etiquette and patient-centered care.

Qualifications

• RN license required; no new grads.
• Minimum 2–3 years of Emergency Room experience.
• PRN position.

Responsibilities

• Manages requests for transfers and direct admissions, facilitates provider communication.
• Collects intake data from ED, physician offices, Phoenix Children's clinic, referring facilities.
• Coordinates acceptance calls and documents them, with focus on quality and customer service.
• Collaborates to determine patient benefits/eligibility.
• Manages ED referrals and communicates incoming referrals to ED.
• Triages and prioritizes patient information and acuity using clinical judgment.
• Knows growth and development and care of patients of all ages.
• Manages bed board and escalates capacity issues.
• Works with nursing units to identify best bed placement.
• Reviews and plans all scheduled admissions daily.
• Collaborates with admitting, EVS, case management to ensure timely admissions and positive experience.
• Excellent telephone etiquette.
• Clear communication and multi-tasking; transcribe info into database.
• Track barriers in patient flow and suggest solutions.
• Performs miscellaneous job duties.

Skills

Communication

Multitasking

Telephone etiquette

Patient placement coordination

Education

RN license

Job description

Position DetailsDepartment: CORP | Connected Care CenterLocation: PhoenixShift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 7am-7:30pm Category: NursingPosting #: 1050123Employee Type: PRN

Position Summary

Posting Note: The Patient Placement Coordinators role is the front line of our hospital. You will be the voice, eyes and ears of our families and providers wanting information about the services Phoenix Children's can offer. This role encompasses having a vast array of knowledge of the internal functions of a hospital; being an educator in communicating to those who are wanting to know more about PCH; as well as using the skills as an RN to direct the patient/physician to the appropriate resources. Incumbent will take calls dealing with highly complex medical cases, and we require a minimum of 2 - 3 years of Emergency Room experience in order to provide the best care for those calling in with complex medical issues. This position is PRN! This position REQUIRES an RN LICENSE. NO NEW GRADS, please

This position is accountable for coordination and acceptance of information regarding direct admissions and transfers to Phoenix Children's. Responsibilities also include coordinating all aspects of patient placement within the facilities, and partnering with nursing and other clinical operation departments to facilitate patient access, throughput, and capacity.

Position Duties

• Manages requests for all transfers and direct admissions, facilitates provider communication.
• 1. Accurately collects the data required for the intake of patients from a variety of locations including: ED, physician office, Phoenix Children's clinic, referring facilities.
• 2. Coordinates all MD to MD acceptance calls; participates in and documents all acceptance calls, with an ongoing focus on quality and customer service.
• 3. Collaborates with Patient Placement Representative with determining patient benefits/eligibility.
• 4. Manages and accepts all ED referral calls (non-EMS) and communicates incoming referrals to ED.
• 5. Demonstrates the ability to triage and prioritize patient information and acuity utilizing critical thinking, clinical decision making, and established process flow to assist in assessing and facilitating patient flow across multiple facilities.
• 6. Demonstrates knowledge of human growth and development, assessment, and care of patients of all ages served.
• Manages bed board on an ongoing basis in a timely and accurate manner.
• 2. Escalates bed placement/capacity issues to appropriate leadership in a timely manner.
• 3. Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, infection control principles, and throughput goals.
• 4. Reviews and plans for all scheduled admissions daily.
• 5. Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.
• Excellent telephone etiquette.
• 2. Clear communication skills, demonstrating sincerity in all interactions.
• 3. Ability to multi-task, including transcribing information into database while speaking with callers.
• 1. Assists in tracking and trending barriers in patient flow, transfers or customer service and makes recommendations and assists with solutions.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable