PRN Patient Experience Coordinator

Memorial Physician Practices; Conroe (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Woodland Springs in Conroe, TX is seeking a PRN Patient Coordinator to support patient and family centered care. You will assist with documentation, communications with patients and families, and coordination with providers and staff to improve the patient experience.

You will participate in rounds on Acute Care Units, perform post-discharge follow-ups, and help with data entry, reporting, and addressing concerns in a timely, confidential manner.

Qualifications

• Requires critical thinking, decisive judgment, and the ability to work with minimal supervision.
• Comfortable in stressful environments and able to take appropriate action.
• Excellent communication with patients, families, and staff.

Responsibilities

• May prepare reports, maintain filing systems, enter data and maintain databases, compose and send correspondence, and perform other clerical functions.
• Communicate and correspond with patients, families, visitor, providers, and staff.
• Collaborate with stakeholders across the organization to work towards an appropriate resolution.
• Use a hands-on consultative approach that balances the organization's patient experience goals with the unit/department's operational realities, limitations, and workflows.
• Provide professional and empathetic attention to patients and families, document, investigate, and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes, keeping patients and families informed along the way.

Skills

Critical thinking

Decisive judgement

Independent work

Education

High school diploma or equivalent

Associate's degree in healthcare related field

Job description

Woodland Springs in Conroe, TX is seeking a PRN Patient Coordinator to support patient and family centered care. You will assist with documentation, communications with patients and families, and coordination with providers and staff to improve the patient experience.

You will participate in rounds on Acute Care Units, perform post-discharge follow-ups, and help with data entry, reporting, and addressing concerns in a timely, confidential manner.