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Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under the direct supervision of the treating clinician, as well as supporting other areas of the facility including registration and referral management. This role requires efficient and accurate delivery of patient care in a fast-paced environment. The MSS ensures that every patient receives quality clinical care and an excellent patient experience through welcoming, respectful, and skillful colleagues.
Responsibilities
- Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
- Prepare patients for physical examinations, including vital signs and ancillary testing such as vaccines, injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing
- Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
- Assist providers during examinations and treatments
- Perform routine medical procedures as ordered by the clinician and triage emergent patients as needed
- Prepare and assist with procedures and injury care
- Apply bandages, dressings, and splints as ordered
- Dispense medications and DME as per regulations
- Complete quality assurance activities on equipment and testing processes
- Maintain supplies, clean rooms, and stock exam rooms
- Operate and calibrate medical devices, keep records, and notify supervisors of issues
- Assist with patient flow and volume management
- Communicate wait times and keep patients informed
- Perform clerical tasks including documentation, front office duties, and record keeping
- Follow HIPAA and safety guidelines
- Attend staff meetings and maintain a neat facility appearance
- Complete required training, including clinical competency updates
This description is not exhaustive; duties may change at any time.
Qualifications
- Graduation from an accredited medical assistant program with externship preferred, or at least one year of patient care experience, or military medical specialist experience meeting state credentials
- At least six months of medical assistant experience
- Knowledge of medical procedures and terminology
- Understanding of occupational medicine requirements (state-specific) preferred
Skills and Competencies
- Service mentality, attention to detail, sense of urgency, initiative, flexibility
- Problem-solving skills using logic and alternatives
- Outstanding customer service and professionalism
- Ability to handle sensitive information in compliance with HIPAA and PHI regulations
- Clear verbal and written communication skills
- Teamwork and relationship maintenance skills
- Participation in ongoing training and certification acquisition
- Proficiency in Microsoft Office and data entry systems
Additional Information
- Access to confidential information requires discretion
- Reasonable accommodations will be provided for individuals with disabilities
Concentra is an Equal Opportunity Employer, including disability and veterans.
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Industries
- Hospitals and Health Care