PRN Crisis Hotline Counselor

youthvillages.wd1.myworkdayjobs.com - Jobboard; Nashville (TN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Prescription Drug Coverage

401(k)

Paid vacation and sick days

Mileage & Cell Phone Reimbursement

Tuition reimbursement

Job summary

Youth Villages is seeking crisis intervention staff in Nashville, TN to provide rapid assessments and interventions for youth experiencing psychiatric emergencies. Responsibilities include managing a crisis hotline, dispatching counselors, and maintaining accurate documentation.

A Master's degree in a related field and experience working with at-risk youth are required. The position offers a flexible schedule and competitive salary of $20 - $22 per hour based on qualifications.

Comprehensive benefits include medical coverage, 401(k), and tuition reimbursement.

Qualifications

• Master’s degree in social work, counseling, psychology, or related field required.
• Experience with at-risk youth and/or families preferred.
• Provisional licenses such as LMSW, LCSW, LPC, or LMFT strongly preferred.

Responsibilities

• Manage the 24-hour triage crisis hotlines.
• Dispatch counselors into the community for response.
• Attend weekly meetings for professional development.

Skills

Organizational skills

Excellent written, verbal, and oral skills

Ability to manage multiple priorities

Education

Master’s degree in a social services discipline

Job description

Program Overview

Youth Villages’ Specialized Crisis Services (SCS) Program provides rapid, effective assessment and intervention for youth up to age 18 who are experiencing a psychiatric emergency, such as suicidal or homicidal thoughts, severe depression, physical aggression, psychosis, or acting in a destructive or uncontrollable manner. The program offers thorough, strength-based assessments and crisis management to ensure the safety of the youth and others involved. Families, community members, and providers can reach out for support regardless of whether the youth is currently receiving services from Youth Villages. SCS staff work closely with the youth, their family, and key community partners to evaluate risk factors and develop an immediate plan for stabilization. Services are provided in the home or community to offer timely, accessible support during a crisis. In addition to crisis assessment, the program provides ongoing treatment and intervention to help maintain family stability until appropriate long-term services can be secured.

Essential Duties and Responsibilities

• Manages the 24‑hour triage crisis hotlines
• Dispatches counselors into the community to respond to calls
• De‑escalates and screens conversations for safety concerns
• Preserves the dignity of those we serve and works cooperatively with the community
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Additional Information

Schedule is flexible and non‑traditional as it is based around the availability of youth and families served.

Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance. Community‑based staff will be reimbursed for applicable mileage.

Salary: $20 - $22 per hour based on education and clinical license.

Qualifications

• Master’s degree in a social services discipline (required). Eligible degrees include social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review).
• Applicants who are provisionally licensed (LMSW, LCSW, LPC, LMFT) or working toward licensure (strongly preferred).
• Experience working with at‑risk youth and/or families in a volunteer, internship, or paid position (preferred).
• One year of clinical experience (preferred).
• Strong organizational skills and attention to detail.
• Excellent written, verbal, and oral skills.
• Ability to manage multiple priorities simultaneously.
• Basic computer knowledge.
• Ability to maintain a flexible schedule.

Benefits

• Medical, Dental, Prescription Drug Coverage, and Vision
• 401(k)
• Time off: 2 week paid vacation (full‑time) / 1 week paid vacation (part‑time), 12 paid sick days per year, 11 paid holidays, Paid Parental Leave
• Mileage & Cell Phone Reimbursement (when applicable)
• Tuition reimbursement and licensure supervision
• Growth & development through continuous training
• Clinical and administrative advancement opportunities
• *Benefits are excluded for variable status employees.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.