Private Student Loan Collectors

TSI - Transworld Systems Inc.; Minnesota; Remote; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Paid training

Comprehensive benefits package

Bonus opportunity

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Collections Representative to work from home, calling consumers to secure payments on past-due student loan accounts and ensuring adherence to laws and policies. The role offers hourly pay, paid training, and a team-oriented environment.

We provide a comprehensive benefits package and opportunities for growth. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

Qualifications

• High School diploma or equivalent.
• Access to high-speed internet required.
• 2+ years' experience with Tuition or Private Student Loan Collections.
• FDCPA knowledge.
• Professional phone etiquette and negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Confidentiality and data security awareness.
• Ability to stay stationary and reach consumers by phone.

Responsibilities

• Call consumers to secure payments on past due student loan accounts.
• Ensure all work is performed in compliance with company policies and local, state and federal collections laws and regulations.

Skills

Professional phone etiquette

Negotiation skills

Customer service aptitude

Problem solving

Multitasking

Confidentiality

Accurate information exchange over the

Education

High School diploma or equivalent

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location

This is a remote/work from home position.

Compensation

$20-$26/hour based on experience

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Call consumers to secure payments on past due student loan accounts. Each call is unique…you’ll never get bored!
• Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!

Qualifications

• High School diploma or equivalent
• Access to high-speed internet required.
• 2+ years' experience with Tuition or Private Student Loan Collections
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
• Ability to exchange accurate information effectively over the phone.

For Remote Positions

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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