Private Pay Intake Coordinator — Client Onboarding

Always Compassionate Home Care; Melville (NY); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental/Vision

Aflac

Paid time off

Job summary

Always Compassionate Home Care in Melville, NY is seeking a Private Pay Intake Coordinator to manage the intake process for private pay clients from inquiry through service initiation. You will educate families on available home care services, assess client needs, coordinate admissions activities, and ensure a seamless transition into care.

The role requires exceptional customer service, strong organizational and time-management skills, and the ability to handle multiple priorities in a

Qualifications

• Knowledge of NYS home care operations and private pay services.
• 3–5 years in home care or healthcare client services.
• Experience with intake coordination, admissions, or CRM.
• Bachelor's degree preferred.

Responsibilities

• Handle private pay inquiries and initial intake conversations.
• Educate on home care options and private pay processes.
• Coordinate service agreements and onboarding documentation.
• Schedule caregivers to meet client needs and timelines.
• Maintain accurate intake records and follow up with inquiries.
• Ensure HIPAA compliance and protect client confidentiality.

Skills

Customer service

Time management

Organizational skills

Communication skills

Relationship-building

Multitasking

Problem solving

Attention to detail

Client needs assessment

CRM experience

Education

Bachelor's degree

Tools

Electronic health record (EHR) systems

Job description

Always Compassionate Home Care in Melville, NY is seeking a Private Pay Intake Coordinator to manage the intake process for private pay clients from inquiry through service initiation. You will educate families on available home care services, assess client needs, coordinate admissions activities, and ensure a seamless transition into care.

The role requires exceptional customer service, strong organizational and time-management skills, and the ability to handle multiple priorities in a