Private Client Insurance Relationship Manager

Epic Insurance; Chicago (IL); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Generous PTO

Bonuses

Medical, Dental & Vision Insurance

401(k) with company match

Job summary

EPIC Insurance Brokers & Consultants in Chicago seeks a Private Client Relationship Manager to deliver exceptional service to high-net-worth clients. You will act as trusted advisor, manage renewals, and collaborate with cross-functional teams to enhance client satisfaction.

Requirements include college degree or P&C license, 5+ years of client management, strong communication, and proficiency with Sagitta/ ImageRight is preferred. Hybrid/remote roles based in Chicago.

Qualifications

• College degree preferred or P&C license required.
• 5+ years client management experience.
• Proficient with MS Office and Outlook.
• Sagitta (ATS) and ImageRight experience preferred.

Responsibilities

• Become a trusted advisor and provide exemplary service to Private Clients.
• Work with Private Client teams and leadership to drive client outcomes.
• Manage renewal activity from start to finish and deliver renewal reviews.
• Identify sales opportunities by account rounding and additional coverage.

Skills

Trusted advisor

Team collaboration

Communication skills

Organization & multi-tasking

Education

College degree preferred / P&C license required

Tools

Sagitta & ImageRight experience

Job description

Private Client Insurance Relationship Manager

125 S Wacker Dr, Suite 3150, Chicago, IL 60606

LOCATION: Hybrid or remote, based in Chicago, IL

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

The Relationship Manager in EPIC Private Client is responsible for providing exceptional service and guidance to a group of private clients by providing professional advice and demonstrating advocacy for the client at all times. The Relationship Manager works independently and must be an excellent problem solver. This is a full-time exempt position.

Responsibilities

• Become a trusted advisor and provide exemplary service in all aspects to our Private Clients.


• Work as a team with other Private Client Relationship Managers and Account Managers, Private Client Associates, Private Client Advisors and EPIC Private Client leadership team.


• Actively participate in thought leadership as EPIC grows and optimizes the private client practice.


• Provide mentorship and leadership to Private Client Associates.


• Develop cooperative and professional relationships with our carriers.


• Manage renewal activity from start to close.


• Deliver complete and accurate renewal reviews according to agency guidelines.


• Look for sales opportunities by account rounding and selling additional coverage.


• Assume ownership of customer concerns and feedback until completion.


• Remarket accounts according to agency guidelines or at the request of the producer or insured.


• Assist Private Client Advisors in initial discussions with prospective clients and the onboarding of new clients when needed.


• Take on additional responsibilities. Manage projects as directed by EPIC Private Client Leadership.


• Comply with all internal procedures and practices while demonstrating the ability to meet performance and quality standards.

Education and Experience

• College Degree Preferred / P&C Insurance License required


• 5 + years Client Management Experience


• Working knowledge of computers and relevant software applications, i.e., MS Office, Outlook, etc.


• Sagitta (ATS) and ImageRight experience is preferred.

Skills and Abilities

• Possess excellent written, verbal, and organizational skills.


• Must be able to work within a team environment.


• Account Executives are expected to avoid E&O situations.


• Demonstrate a sense of urgency when responding to an inquiry.


• Must possess the ability to multi-task and prioritize multiple projects.


• Must possess attention to detail.


• Must be punctual and reliable.


• Must be able to keep information confidential.

COMPENSATION:

The base salary range for this position is $95,000 - $115,000. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting.

Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.

WHY EPIC:

EPIC has over 60 offices and 4,000 employees nationwide - and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  
  
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
  
  


• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave


• Generous employee referral bonus program of $1,500 per hired referral


• Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)


• Employee Resource Groups: Women's Coalition, EPIC Veterans Group


• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support


• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs


• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!


• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation


• We’re in the top 10 of property/casualty agencies according to "Insurance Journal"

EPIC embraces diversity in all its various forms - whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in EPIC Brokers's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.