Private Client Account Manager

Howden; Los Angeles (CA); On-site; USD 90,000 - 135,000; Full time

Job summary

A leading insurance firm in Los Angeles is seeking an experienced individual for the role of Account Manager, specializing in private client insurance. The successful candidate will manage client accounts, build strong relationships, and ensure seamless service delivery. Ideal candidates will have 3–7 years of experience in personal lines insurance and exceptional client service skills. This opportunity provides a competitive salary range of $90,000 – $135,000, reflecting the candidate's experience and location.

Qualifications

• 3–7+ years of experience in private client, personal lines, or high-net-worth insurance account management.
• Strong knowledge of personal insurance products (e.g., homeowners, auto, umbrella, valuables).
• Active Property & Casualty license (or ability to obtain).

Responsibilities

• Serve as the primary day-to-day contact for assigned private client accounts.
• Manage the full renewal lifecycle and process policy changes accurately.
• Support clients with claims by acting as a liaison.

Skills

Client service

Communication skills

Organizational skills

Attention to detail

Tools

Microsoft Office

Agency management systems

Job description

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What will you be doing?

• Serve as the primary day-to-day contact for assigned private client accounts, building strong and trusted client relationships.
• Manage the full renewal lifecycle, including gathering exposure information, coordinating with carriers, reviewing quotes, and presenting coverage options.
• Process policy changes, endorsements, certificates, billing inquiries, and other servicing needs accurately and efficiently.
• Partner closely with Producers and internal teams to ensure seamless service delivery and client satisfaction.
• Maintain accurate and compliant client documentation within the agency management system.
• Support clients with claims by acting as a liaison and ensuring timely communication and resolution.
• Proactively identify coverage gaps, service improvements, and opportunities to enhance the client experience.

What are we looking for?

• 3–7+ years of experience in private client, personal lines, or high-net-worth insurance account management.
• Strong knowledge of personal insurance products (e.g., homeowners, auto, umbrella, valuables).
• Exceptional client service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment with a high attention to detail.
• Active Property & Casualty license (or ability to obtain).
• Experience with agency management systems and Microsoft Office preferred.

Compensation

The expected salary range for this role is $90,000 – $135,000, and will be determined based on factors including candidate experience and work location. This role is classified as exempt under the Fair Labor Standards Act (FLSA).