Private Banking Specialist (Client Support)

Johnson Financial Group; Madison (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Job summary

Johnson Financial Group is seeking a Private Banking Specialist in Madison, WI to provide banking and portfolio administration support to Private Banking Relationship Managers. The role handles confidential information with professionalism to support client referrals and retention efforts.

Responsibilities include opening/closing accounts, assisting with loan packages, processing client requests, resolving inquiries, and coordinating client meetings using the JFG CRM system.

Qualifications

• Bachelor’s degree and minimum of 3 years experience in the financial services industry with at least 1 year in a Relationship Banker role.
• Consumer or commercial credit experience highly desired.
• Excellent interpersonal, organizational and communication skills.

Responsibilities

• Understanding of and ability to articulate full scope of JFG products and services.
• Open, close and maintain accounts in bank operating systems and manage NAICS coding.
• Assist clients with online and mobile banking solutions.
• Assist with loan requests including compiling information and preparing documents for closing.
• Process client requests such as wire transfers, funds transfers, line draws and loan payments.
• Resolve client inquiries and issues, working independently when needed.
• Prepare correspondence, reports, and other administrative work.
• Schedule client appointments and manage Private Banking events.
• Utilize JFG CRM as the primary tool for managing client relationships.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Written & verbal communication

Education

Bachelor's degree

3+ years experience in financial services

Tools

MS Office

Job description

Overview

Primary responsibility is to provide banking and portfolio administrative support to Private Banking Relationship Managers within a specific geographic area. The Private Banking Specialist must be able to work with highly confidential information while delivering an exceptional level of professionalism that will enhance the Johnson Financial Group experience and positively impact new business development, client referral and retention efforts.

Key Responsibilities

• Understanding of and ability to articulate full scope of JFG products and services.
• Responsible for accurately opening, closing and performing maintenance on accounts within bank operating systems including the administration of the NAICS coding assignments.
• Proactively assist and train clients on effective use of full breadth of JFG products including on-line and mobile banking solutions.
• Assists with loan requests including: compiling information for loan packages, requesting document preparation, prepare and review documents for accuracy prior to closing and submitting closed loans for processing.
• Process various client requests including but not limited to; wire transactions, funds transfers, line draws and loan payments.
• Research and assist in resolving client inquiries and issues to resolution; displays initiative to problem solve and elevate when appropriate, has the ability to work independently.
• Prepare correspondence, documents, reports, proposals, and other administrative work as requested.
• Proactively schedules client appointments and meetings, acts as the key liaison for organizing and managing Private Banking events.
• Utilize effective use of the JFG CRM system as the primary tool for managing client relationships.

Job Requirements

• Bachelor’s degree and minimum of 3 years experience in the financial services industry with at least 1 year in a Relationship Banker role; work experience may be considered in lieu of education.
• Consumer or commercial credit experience highly desired.
• Excellent interpersonal skills, a high degree of business professionalism, initiative, and ability to manage multiple tasks and prioritize without sacrificing quality.
• Proven organization and analytical skills; attention to detail and thorough follow-up skills critical.
• Excellent oral and written communication skills.
• Proficient with full MS Office Suite of products and all applicable bank operating systems.
• National Mortgage Licensing System (NMLS) registration under the terms of the Safe Act of 2008 required.

Come as you are.

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.