Private Banking Relationship Associate

Eastern Bank; Boston (MA); Hybrid; USD 66,000 - 105,000; Full time

Benefits offered by this job

Benefits package

Total Rewards program

Job summary

Cambridge Trust - A Division of Eastern Bank is seeking an experienced Private Banking Relationship Associate for a Boston-based role with in-office requirements. The position involves advanced portfolio management, relationship oversight, and close collaboration with Business Development Officers to drive client growth.

The role emphasizes onboarding, cross-functional coordination, and delivering superior service to complex client relationships within Private Banking.

Qualifications

• Bachelor’s degree preferred or equivalent combination of training and experience.
• 5–7 years of banking/private banking/wealth management experience.
• Proven ability to manage complex client relationships and portfolios.
• Strong communication and servicing skills.
• Experience with bank systems and CRM platforms (e.g., Salesforce).

Responsibilities

• Act as primary portfolio management partner to assigned BDOs.
• Support business development and portfolio growth initiatives.
• Attend client and prospect meetings and assist in presentations.
• Lead onboarding activities coordinating across Operations, Compliance, Treasury, Wealth Management and Lending.
• Support escrow relationship administration and related operational requirements.

Skills

Portfolio management

Relationship management

Business development

Salesforce

Excel

Jira

CRM systems

Education

Bachelor’s degree preferred

Equivalent training/experience

Tools

Salesforce

CRM platforms

Microsoft Office

Jira

Job description

Cambridge Trust - A Division of Eastern Bank is hiring an experienced Private Banking Relationship Associate - Boston Based (Minimum 3 days a week in the office)

Pay Range: $31.56 - $50.27/hr.
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Private Banking Relationship Associate II provides advanced portfolio administration, relationship management support, and business development partnership to Private Banking Business Development Officers. This role serves as a strategic extension of the BDO by supporting complex client relationships, coordinating cross-functional service delivery, facilitating relationship growth, and ensuring operational excellence across assigned portfolios.

The Private Banking Relationship Associate II helps enable Business Development Officer production and revenue growth by managing portfolio administration, supporting business development initiatives, coordinating complex client needs, and expanding the capacity of BDOs to focus on client acquisition and relationship development. The role maintains direct client contact, regularly participates in client and prospect meetings, and serves as a resource and mentor to junior team members.

• Advanced Portfolio Management & Relationship Oversight: Acts as the primary portfolio management partner to assigned BDO(s). Oversees servicing activities for complex client relationships. Coordinates relationship reviews and ongoing portfolio maintenance. Supports retention, expansion, and service recovery efforts. Monitors relationship health and identifies opportunities for enhancement.


• Business Development & Growth Enablement: Partners with BDOs to support business development efforts and portfolio growth initiatives.Maintains oversight of sales pipeline management, referral activity, prospect tracking, and production reporting.Assists with preparation of client presentations, relationship reviews, prospect materials, and business development strategies. Coordinates and executes follow-up activities associated with client acquisition and expansion opportunities.


• Client & Prospect Engagement: Participates in relationship-building activities and serves as an extension of the BDO. Regularly attends client and prospect meetings. Assists in preparation and delivery of relationship reviews and presentations. Supports client acquisition and retention activities. May serve as primary contact for client servicing matters.


• Complex Onboarding & Cross-Functional Coordination: Leads implementation of complex client onboarding activities. Coordinates with Operations, Compliance, Treasury, Wealth Management, and Lending partners. Ensures compliance requirements are satisfied. Supports specialized relationship structures and account configurations.


• Escrow Administration & Specialized Relationship Support: Serves as division subject matter expert for designated specialties. Supports escrow relationship administration and related operational requirements. Coordinates with Legal, Compliance, Risk, and Operations teams.Maintains knowledge of specialized products and servicing requirements.

Education and Experience

• Bachelor’s degree preferred with major course work in business administration or a related field or equivalent combination of training and experience.


• Minimum 5-7 years of banking, private banking, wealth management, commercial banking, treasury management, or portfolio administration experience.


• Demonstrated experience managing complex client relationships and portfolios.


• Strong communication and servicing skills.


• Strong understanding and related working experience with bank systems and CRM platforms including Salesforce.


• Working in a fast-paced environment with experience in managing multiple tasks simultaneously and prioritizing work efforts.

Skills/Knowledge

• Experience in Relationship Management and Client Servicing.


• Extensive knowledge of Banking Operations and Compliance.


• Excel in a fast-paced, demanding environment to drive results.


• Highly organized, motivated, and demonstrate the ability to think creatively and critically.


• Must have excellent analytical skills with proven ability to comprehend business requirements and translate into functional specifications with a strong attention to detail.


• Must possess excellent interpersonal oral and written communication skills, including the ability to communicate with all levels of the organization


• Ability to coordinate complex, multi-product client relationships.


• Strong analytical, organizational, and problem-solving abilities.


• Specialized escrow experience preferred.


• Establish and maintain effective working relationships with team members and key stakeholders.


• Ability to prioritize and multi-task effectively.


• Self-learner, and desire to enhance skills with training.


• Advanced skills in Microsoft Office applications such as Project, Excel, Word, PowerPoint, and Jira are required

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

The Private Banking Relationship Associate II provides advanced portfolio administration, relationship management support, and business development partnership to Private Banking Business Development Officers. This role serves as a strategic extension of the BDO by supporting complex client relationships, coordinating cross-functional service delivery, facilitating relationship growth, and ensuring operational excellence across assigned portfolios.