Private Bank Senior Associate

Bank of America; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America in Miami, FL seeks a Private Bank professional to support complex client needs with minimal guidance. You will handle banking, credit, and investment requests, coordinate with specialists, and help grow client portfolios while following enterprise risk guidelines.

The role emphasizes relationship management with high-net-worth clients, cross-functional collaboration, and client experience improvements in a 40-hour work week.

Qualifications

• Minimum of 4 years of experience with a financial institution focusing on high net worth client service and sales.
• BS/BA degree in Business, Finance or Economics desired.

Responsibilities

• Manages and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards.
• Coordinates with specialists to deliver an integrated service experience to the client.
• Identifies client opportunities in banking and deepens relationships with partners as needed.
• Adheres to risk frameworks and regulatory requirements while servicing accounts and portfolios.
• Develops and maintains relationships with clients to support long-term retention and growth.
• Looks for ways to improve processes, procedures, and technology to enhance client experience.

Skills

Account Management

Attention to Detail

Customer and Client Focus

Prioritization

Written Communications

Issue Management

Active Listening

Adaptability

Critical Thinking

Decision Making

Pipeline Management

Referral Identification

Recording/Organizing Information

Customer Experience Improvement

Collaboration

Education

High School Diploma / GED / Secondary School or equivalent

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for supporting comprehensive needs for complex clients with minimal guidance and oversight. Key responsibilities include executing tasks and completing client requests, managing risk, and identifying opportunities while assisting with client service activities. Job expectations include handling basic credit and complex banking requests along with monitoring account opening and asset transfers, handling client inquiries, making enterprise referrals, and coordinating with specialists and service centers to deliver an integrated service to the client.

Responsibilities

• Manages and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of large and/or complex client needs and expectations across all products
• Coordinates with specialists, including trust, family office, investments, and custody officers, as well as centralized service centers to deliver an integrated service experience to the client including identifying and resolving client issues in an effective and timely manner
• Identifies client opportunities primarily related to banking through client interactions and proactively reviewing the book of business for potential relationship deepening opportunities, while engaging partners as needed
• Adheres to the Private Bank and Enterprise risk framework and complies with regulatory and legal requirements, while assisting with the Private Bank client management process and servicing accounts and portfolios
• Develops and maintains relationships with clients, while focusing on the long-term retention and growth of their client's portfolios
• Seeks opportunities to improves various processes, procedures, and technology to enhance the client experience and increase efficiency

Qualifications

Minimum of 4 years of experience with a financial institution focusing on high net worth client service and sales BS/BA degree in Business, Finance or Economics desired

Skills

• Account Management
• Attention to Detail
• Customer and Client Focus
• Prioritization
• Written Communications
• Issue Management
• Active Listening
• Adaptability
• Critical Thinking
• Decision Making
• Pipeline Management
• Referral Identification
• Recording/Organizing Information
• Customer Experience Improvement
• Collaboration

Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift & Hours

Shift: 1st shift (United States of America) Hours Per Week: 40