Private Bank - Global Families Group - Senior Client Service Associate

JPMorgan Chase & Co.; Newark (DE); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Newark, Delaware seeks a Senior Client Service Associate within the Private Bank Global Families Group to maintain, deepen, and enrich client relationships.

You will be the primary contact for all service needs, coordinating with advisors, product partners, and operations to deliver an integrated private banking experience. The role emphasizes exceptional service delivery, adherence to controls, and proactive collaboration across teams to identify opportunities for

Qualifications

• FINRA SIE, Series 7 and Series 63 licenses required or must obtain within 90 days of start date
• Proven ability to operate effectively in a matrix organization and work under pressure with tight deadlines
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook
• 3 years Client Service experience

Responsibilities

• Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests
• Adhere to and maintain the firm’s controls policies and procedures and FINRA regulations as well as protecting client assets against potential fraud activities
• Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions
• Review and identify potential business opportunities for clients to engage in additional products and services

Skills

Client service

Working under pressure

Team collaboration

Education

College degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

If you are a collaborative team player, solutions-oriented, and committed to delivering premier client service, J.P. Morgan is the place for you!

As a Senior Client Service Associate within the Private Bank Global Families Group at JPMorgan you will be responsible for maintaining, deepening and enriching client relationships. You will serve as the primary point of contact for all service related needs of a Private Banking client. This will entail working in a complex team-oriented and fast paced environment with advisors, product partners and operations teams to deliver a seamless and integrated approach across all Private Banking products.

Job responsibilities

• Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests
• Adhere to and maintain the firm’s controls policies and procedures and FINRA regulations as well as protecting client assets against potential fraud activities
• Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions
• Review and identify potential business opportunities for clients to engage in additional products and services

Required qualifications, capabilities, and skills

• FINRA Securities Industry Essentials, Series 7 and Series 63 licenses required for the position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook
• 3 years Client Service experience

Preferred qualifications, capabilities, and skills

• College degree preferred
• Experience with a wide array of financial products preferred