Private Bank Account Specialist II - IM&T

Fifth Third Bank; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Fifth Third Bank is seeking a Private Bank Account Specialist II – IM&T in Cincinnati to facilitate and coordinate operational activities for private banking and investment management & trust clients. You will work within established guidelines to resolve issues, manage risk and enhance the client experience while maintaining compliance.

Responsibilities include processing client requests, coordinating with internal teams, ensuring document accuracy, and supporting account funding, tax

Qualifications

• Three or more years of financial services experience, preferably with exposure to trust operations, private banking, or customer service.
• Four-year college degree preferred; a major in Accounting, Finance, or Economics desired.
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Knowledge of fiduciary risk preferred.

Responsibilities

• Perform duties independently, consulting with team on client issues of greater complexity.
• Form understanding of products and processes, with fiduciary risk in mind.
• Build understanding of the firm’s businesses and related economics.
• Contribute to workflow or process improvements for better client experience.
• Coordinate with internal lines of business to process client requests quickly and accurately.
• Ensure all required documents are present and approvals obtained; perform client callbacks as needed.
• Adhere to IM&T Policy and Procedures when processing client requests.
• Handle account funding, transactional activity, cost basis adjustments and IRS transfer statements, court accountings, account closings, and other duties.

Skills

Verbal communication

Written communication

Microsoft Office

Multi-tasking

Customer relations

Relationship building

Independent work

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Private Bank Account Specialist II - IM&T

GENERAL FUNCTION

Responsible for the facilitation, coordination and execution of the operational activities relating to the Private Banking high net worth client / Investment Management & Trust (IM&T) businesses. An intermediate professional responsible for following established guidelines and identifying and resolving problems, ultimately adding value to the client experience while minimizing risk. The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform duties independently, consulting with other team members or supervisors on client issues of greater complexity. Exhibits strong, basic execution capabilities.
• Form a strong understanding of the businesses' products and processes, with a general understanding of fiduciary risk, responsibility, and law as it pertains to trust account funding, administration, closing, etc.
• Builds an understanding of the firm's businesses and the related industry economics.
• Contribute to work flow or process change and redesign, focusing on better solutions and value add for an awesome client experience.
• Accountable for reporting or process administration as needed.
• Collaborate with internal lines of business to ensure client requests are processed quickly and accurately.
• Serve as a control point, ensuring all required documents are present and accurate while verifying that all required approvals are properly obtained. Perform independent client callbacks as required.
• Utilize and interpret IM&T Policy and Procedures to process all client requests.
• Responsible for account funding, transactional account activity, cost basis adjustments and IRS Transfer Statement requirements, court accountings, account closings, and other duties and special projects as assigned.
• Primary focus is on execution within defined parameters, with some expansion based on developing capabilities and / or experiences, in partnership with more experienced staff.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Three or more years' financial services experience, preferably with exposure to trust operations, private banking, or customer service.
• Four-Year college degree preferred. A major in Accounting, Finance, or Economics desired.
• Experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook.
• Acquired understanding of company policies, procedures, and operations.
• Ability to multi-task and work well under pressure.
• Ability to work independently with limited supervision and direction.
• Knowledge of fiduciary risk preferred.
• Excellent verbal and written communication skills.
• Demonstrated ability to build relationships and solve problems across functional areas.
• Effective customer relations skills.

WORKING CONDITIONS

Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of a computer screen.

LOCATION

Cincinnati, Ohio 45227

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.