PCS Account Officer I

Fifth Third; Cincinnati (OH); On-site; USD 65,000 - 80,000; Full time

Job summary

Fifth Third Bank is seeking an Account Officer I in Cincinnati, OH to manage a portfolio of Agency, IRA, and Custody accounts. You will support new accounts, coordinate fund transfers, and maintain strong client relationships through proactive communication and attention to detail.

Responsibilities include conducting annual administrative reviews, fiduciary decision-making, and coordinating with tax and compliance teams to ensure accurate reporting.

Qualifications

• Bachelor's degree preferred or related experience required.
• 2+ years experience in financial services.
• Effective client relationship skills and experience.
• Demonstrates effective time management skills and the ability to multi-task and prioritize work.

Responsibilities

• Coordinate services for a portfolio of accounts, including Agency, IRAs, and Custody accounts.
• Retain client base by delivering high service and client contact standards.
• Assist in funding new accounts and preparing account documents.
• Communicate with clients and advisors regarding required distributions and tax-related items.
• Ensure compliance with internal policies and procedures and manage risk.

Skills

Client relationship skills

Time management

Multi-tasking

Analytical skills

Education

Bachelor's degree or related experience

Job description

Make banking a Fifth Third better We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Account Officer I is responsible for the administration of a variety of accounts including Agency accounts, IRAs, and Custody accounts, with total book revenue exceeding $1 million. May work with clients' estate plans, which may include the use of multiple accounts and multiple beneficiaries. Target size of account book: 500 Private Bank accounts or 700 Retail accounts. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Client Service

• Coordinate services for a portfolio of accounts, consisting of Agency, IRAs, and Custody accounts.
• Retain client base by working with the client’s service team to deliver the highest service and client contact standards.
• Ensure smooth transitions as clients move between service models.
• Support the New Account Team in the preparation and creation of account documents and assist in funding new accounts.
• Communicate with current and prospective clients through written correspondence and telephone calls.
• Consult with clients and advisors regarding Required Minimum Distributions on IRA accounts.

Account Administration

• Completes annual administrative account reviews and other compliance responsibilities.
• Engages in fiduciary decision-making.
• Executes decision and manages financial risk in best interest of the clients.
• Process requests for movements of funds internally and externally, following all Bank policies and procedures, as well as coordinating with the Portfolio Manager to ensure that sufficient funds are available to avoid overdrafts (deposits, wire transfers, account-to-account transfers, conversions, sub account openings, gifts, etc.).
• Coordinate annual 1099R and 5498 reporting and annual tax letter preparation and resolve any problems that may arise.
• Retains client base by adhering to established client contact standards and ensure the involvement of all team members, as necessary.
• Works with IM&T Fulfillment Center (FC) to open and close accounts, process transactions, and maintenance accounts.
• Ensures proper documentation requirements are met to ensure compliance with Fifth Third Bank internal policies and procedures regarding client and asset acceptance.
• Works closely with Trust Tax Accountants and outside tax preparers to ensure proper tax reporting.
• Oversees and ensures that all accounts, fees, statements, asset transfers, and internet set-up is complete and accurate.

Sales/New Business

• Acquires additional assets (account additions) from existing clients.
• Identifies other bank products and services to enhance and deepen existing client relationships, utilizing an IE or WMA, as necessary.
• Interacts with sales force, in coordination with PMs, to ensure a high quality client on-boarding experience into IM&T.
• Communicates with clients and sales force through the entire on-boarding process from start to finish to set and exceed expectations.

Other

• Demonstrates sound decision-making skills, including balancing business risks to Fifth Third Bank with clients’ best interests.
• Seeks advice and counsel from senior officers and Regional Fiduciary Executives when faced with challenging technical or relationship management situations, as necessary.
• Champions the Bancorp Vision and Core Values through personal actions.
• Recommends enhancements to policies and procedures, when appropriate.
• Exhibits strong interpersonal communication skills.
• Uses effective problem solving and analytical skills.
• Attends regular departmental and community continuing education.
• Desires a fast-paced team environment, working with experienced professionals from multiple disciplines to deliver high quality client service.
• Assist with the supervision and training of Account Specialists and other support staff.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree preferred or related experience required.
• 2+ years experience in financial services.
• Effective client relationship skills and experience.
• Demonstrates effective time management skills and the ability to multi-task and prioritize work.

PCS Account Officer I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you.

Fifth Third is a bank that is as long on innovation as it is on history. Since 1858, we have been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.