Priority Banker- Remote (12pm-9pm shift)

Regions Bank; United States; Remote; USD 46,000 - 53,000; Full time

Job summary

An established industry player is seeking a dedicated Contact Center Priority Banker to provide full-service banking to affluent clients. This role involves guiding customers through Regions' financial products and services while achieving targets and resolving issues. Ideal candidates will have a strong background in customer service and banking, along with exceptional communication skills. Join this dynamic team where your contributions will directly impact client satisfaction and success. This is a fantastic opportunity to grow your career in a supportive and performance-driven environment.

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Qualifications

• Two years of experience in customer service, sales, or banking.
• Ability to communicate verbally using a headset or speaker.

Responsibilities

• Achieves Contact Center targets by identifying customer needs.
• Educates customers on products and services, including loans and deposits.

Skills

Customer Service

Sales

Banking Knowledge

Communication Skills

Problem Solving

Multi-tasking

Education

High School Diploma or GED

College Degree

Tools

Computer Skills

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clientsthrough appropriate advice, guidance, and education on Regions’ financial products and services.

Primary Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Completes work with a limited degree of supervision

This position requires the tracking of time and is eligible for overtimefor hours worked in excess of 40 per week under theFair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements

• High School Diploma or GED
• Two (2) years of experience in customer service, sales, or banking
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Preferences

• College Degree
• One(1) yearof experience lending
• One (1) year ofexperience in relationship-based client consultation

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to handle multiple priorities simultaneously
• Ability to problem solve
• Ability to provide personalized customer service
• Ability to work in a fast paced and energetic environment
• Basic computer skills with the ability to navigate various systems
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
• Strong communication and customer focus

Strongly preferred

One (1) year of banking experience

• Training will be required Monday-Friday from 8am-5pm CST

• Following Training: Monday-Friday *12pm-9pm CST

• May be required to work select bank holidays

This position must bewithin a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham AL, Nashville TN, Atlanta GA , Charlotte NC, Dallas TX, Denver CO, Houston TX, Orlando FL, Salt Lake City UT, Tampa FL, or Hattiesburg MS . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$46,212.08 USD

Median:

$52,136.70 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details Heights Houston Location: Houston, Texas

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.