Prior Authorizations Supervisor - Pain Interventions - REMOTE

MDU Medtronic USA Inc; Minnesota; Remote; USD 64,000 - 96,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) plan with employer match

Paid time off and holidays

Tuition assistance/reimbursement

Job summary

Medtronic is a global leader in healthcare technology seeking a remote leader to oversee prior authorization and reimbursement support for pain intervention therapies in the United States. The role guides daily operations, coaches a dedicated team, and ensures alignment with payer guidelines to improve patient access.

The position emphasizes cross-functional collaboration with reimbursement, sales, clinical, and patient access teams, while maintaining compliance with healthcare regulations and

Qualifications

• Experience in customer service, patient access, reimbursement support, prior authorization, or healthcare operations.
• Experience leading, supervising, coaching, or directing the work of employees or teams.
• Experience working with healthcare payers, insurance verification, authorization processes, or reimbursement activities.

Responsibilities

• Supervise daily prior authorization and reimbursement support operations for pain intervention therapies.
• Coach, develop, and manage team performance to achieve service, quality, and productivity objectives.
• Monitor payer requirements, coverage policies, and authorization processes to support timely patient access.
• Resolve complex reimbursement, coverage, and escalation issues with payers, providers, and internal stakeholders.
• Analyze operational metrics and implement process improvements to enhance efficiency and customer experience.
• Partner with reimbursement, sales, clinical, and patient access teams to address coverage and payment barriers.
• Develop and deliver training on prior authorization workflows, payer requirements, and reimbursement processes.
• Ensure compliance with company policies, payer guidelines, and applicable healthcare regulations.

Skills

Customer service

Team supervision

Payer experience

Healthcare operations

Microsoft Office

Education

High School Diploma

Associates Degree

Bachelors Degree

Tools

Microsoft Office

Job description

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Pain Interventions The Neuromodulation Operating Unit partners with healthcare providers, patients, and payers to expand access to therapies that help manage chronic pain and improve patient outcomes. We support therapy adoption by engaging payers, providing coverage support, educating on reimbursement, and running patient access programs that help navigate complex insurance requirements. Check us out on LinkedIn: Medtronic Brain Modulation and Pain Interventions.

This position is based in the United States and supports employees working remotely from the State of Minnesota. This is a fully remote role with no travel requirement. This role leads a team responsible for prior authorization and reimbursement support activities for pain intervention therapies. The position oversees daily operations, drives service excellence, monitors performance metrics, and partners with internal and external stakeholders to support patient access, coverage, and reimbursement processes.

Primary Responsibilities

• Supervise daily prior authorization and reimbursement support operations for pain intervention therapies.
• Coach, develop, and manage team performance to achieve service, quality, and productivity objectives.
• Monitor payer requirements, coverage policies, and authorization processes to support timely patient access.
• Resolve complex reimbursement, coverage, and escalation issues with payers, providers, and internal stakeholders.
• Analyze operational metrics and implement process improvements to enhance efficiency and customer experience.
• Partner with reimbursement, sales, clinical, and patient access teams to address coverage and payment barriers.
• Develop and deliver training on prior authorization workflows, payer requirements, and reimbursement processes.
• Ensure compliance with company policies, payer guidelines, and applicable healthcare regulations.

Required Qualifications

• High School Diploma or equivalent and 5+ years of experience OR Associate's Degree and 3+ years of experience OR Bachelor's Degree and 1+ year of supervisory experience OR 3+ years of customer service experience.
• Experience in customer service, patient access, reimbursement support, prior authorization, or healthcare operations.
• Experience leading, supervising, coaching, or directing the work of employees or teams.
• Experience working with healthcare payers, insurance verification, authorization processes, or reimbursement activities.
• Proficiency with customer service systems and Microsoft Office applications.

Preferred Qualifications

• Experience supporting medical device, MedTech, healthcare, or life sciences organizations.
• Experience with prior authorization processes related to pain management, neuromodulation, or specialty therapies.
• Knowledge of reimbursement, coding, coverage, and payment methodologies.
• Experience using case management, patient access, or reimbursement support platforms.
• Experience driving operational improvements through performance metric analysis and process optimization.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$64,000.00 - $96,000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertain solely to candidates hired within the United States (local market compensation and benefits will apply for others).

• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
• Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

We are the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives.

... (the rest of employer culture paragraph kept verbatim but truncated for brevity?)

Additional Statements

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

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