Prior Authorization Specialist

Aleracare; Phoenix (AZ); On-site; USD 33,062 - 38,572; Full time

Job summary

Aleracare in Phoenix, AZ is seeking a Prior Authorization Specialist to expertly manage the prior authorization process ensuring timely patient care. You will navigate payers, step therapy, and policy requirements while collaborating with providers and clinical teams.

This role requires experience with Salesforce, WeInfuse, and AMD, plus strong organizational and communication skills to handle a caseload of at least 30 authorizations and meet deadlines.

Qualifications

• Minimum 2-3 years as Medical Assistant with prior authorization exposure.
• Experience interpreting clinical documentation and policies including LCDs.
• Familiarity with payer processes, commercial and Medicare Advantage.

Responsibilities

• Process prior authorizations accurately, review step therapy and payer requirements.
• Manage appeals and denials, escalate when needed and follow payer protocols.
• Analyze insurance policies and obtain documentation when cases don't align with policy.
• Verify benefits and in-network/out-of-network status across multiple payers.
• Evaluate medical and pharmacy benefits to determine patient eligibility.
• Maintain clear professional communication with providers, patients, and internal teams.
• Document all case conversations in Salesforce within required timeframes.
• Collaborate with PACs, clinical staff, and sales to gather case information.
• Organize and manage workload to meet performance goals.

Skills

Medical Assistant experience

Prior authorization

Salesforce experience

WeInfuse experience

AMD experience

Strong communication skills

Time management

Education

High School diploma or equivalent

Medical Assistant certification/training

Biologic Authorization experience

Tools

Salesforce

WeInfuse

AMD

Job description

Prior Authorization Specialist

Aleracare Phoenix, Arizona, United States

About this position

About PURE

Pure Infusion Suites is a fast-growing healthcare start-up, recognized as the fastest-growing company in Utah as of October 2024. Our success comes from our remarkable team, shared values, and a supportive culture that shows in every interaction, whether with patients in our clinics or with insurance companies and vendors at our corporate headquarters. If you are detail-oriented, self-directed, and passionate about ensuring claims are processed quickly and accurately, this could be the perfect role for you.

OUR CORE VALUES

• People-obsessed
• Passionate
• Builder
• Grateful

Position Summary:

The Prior Authorization Specialist is a vital team member responsible for efficiently managing the prior authorization process to ensure seamless patient care and timely treatment. This position requires a solid understanding of medical benefits, step therapy, and authorization policies, along with exceptional organizational, communication, and problem-solving skills. The role involves consistent collaboration with providers, clinical teams, local PACs, and sales representatives, requiring outstanding professionalism and multitasking abilities.

• The Specialist will manage a caseload of at least 30 active authorizations and must skillfully navigate systems such as Salesforce, WeInfuse, and AMD to track and update case progress, send communications, and meet critical deadlines. This role is key to maintaining operational efficiency and directly contributes to Pure's standard of excellence and patient satisfaction.

Key Responsibilities

• Processes prior authorizations accurately and efficiently, including reviewing step therapy, minimum authorization requirements, and payer-preferred medications.
• Manages appeals and denials, escalating cases when necessary, and follows appropriate payer protocols.
• Analyzes insurance policies for each case and communicates with internal teams or providers to obtain needed documentation when the case does not align with policy.
• Verifies insurance benefits and determines in-network (INN) or out-of-network (OON) status across various payers and states under Intake standards.
• Evaluates medical and pharmacy benefits to determine patient eligibility for treatment.
• Maintains clear, professional communication with providers, patients, internal teams, and stakeholders.
• Accurately documents all case-related conversations and updates within Salesforce within required timeframes.
• Prioritizes personal tasks and authorizations to ensure timely completion and follow-up.
• Collaborates with internal team members (e.g., PACs, clinical staff, sales) to gather or clarify case information.
• Investigates and resolves complex cases using strong critical thinking and problem-solving skills.
• Organizes and manages authorization workload efficiently to meet performance goals.
• Follow and produce by Intake standards for accuracy and completion standards.

Required Knowledge and Skills

• Minimum 2-3 years of experience as a Medical Assistant (MA), with direct prior authorization and biologic therapy experience.
• Proven ability to interpret clinical documentation and understand commercial and Medicare Advantage policies, including Local Coverage Determinations (LCDs).
• Strong experience working with systems like Salesforce, WeInfuse, and AMD.
• Background in a specialty field such as Rheumatology, Gastroenterology, Dermatology, Neurology, or Immunology preferred.
• Excellent communication and customer service skills with both clinical teams and patients.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Strong documentation habits and time management skills.

Education/Licensure/Technical Requirements

• High School diploma or equivalent required.
• Certification or formal training as a Medical Assistant required
• Biologic Authorization experience required
• Must meet U.S. employment eligibility requirements.
• Proficiency with EMRs, CRMs (Salesforce), and prior authorization systems.
• Works comfortably in software like a PMS or EMR to track information, schedule and make notes.
• Ability to meet U.S. employment and eligibility requirements

The pay range for this role is:

24 - 28 USD per hour(Sandy HQ)