Prior Authorization Specialist

Labcorp; Burlington (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) plan

Paid Time Off

Job summary

Labcorp is seeking a REMOTE Prior Authorization Specialist to join our team and support payer-required pre-billing activities. You will review medical policies, initiate authorizations, perform benefit investigations, and respond to billing inquiries while collaborating with Sales, Operations, Billing, Laboratory teams, payers, and patients to ensure timely reimbursements.

The role requires a high attention to detail, strong communication, and the ability to work remotely in a quiet, private

Qualifications

• High school diploma or equivalent with at least 2 years of relevant experience.
• Labcorp training including Medical Terminology, Anatomy and Physiology, plus passing assessment.
• Ability to pass a standardized color blindness test.
• Preferred Associate degree in healthcare administration, business administration, or a healthcare-related field.
• Experience in clinical laboratory revenue cycle management and prior authorization, reimbursement, or billing.
• Experience using Word, Excel, and Outlook in healthcare reimbursement or billing.

Responsibilities

• Review orders to verify completeness for prior authorization submissions.
• Initiate and manage prior authorization requests per payer policies.
• Coordinate with vendors, payers, and providers to obtain authorizations.
• Track status of requests and follow up to ensure timely determinations.
• Respond to billing inquiries via phone, email, chat, or portal.
• Maintain accurate authorization records and data in systems.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Associate degree in healthcare administration or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Labcorp is seeking a REMOTE Prior Authorization Specialist to join our team!
Work Schedule: Monday – Friday; 8:00am-5:00pm EST

Prior Authorization & Benefits Verification

• Review incoming orders to verify completeness and accuracy of documentation required for prior authorization submission.
• Initiate and manage prior authorization requests in accordance with payer requirements and medical policies.
• Work directly with vendors, payers, and insurance representatives to facilitate successful prior authorization submissions.
• Monitor prior authorization request status, track pending cases, and perform follow-up activities to support timely determinations.
• Review insurance policies, medical policies, and payer guidelines to ensure authorization requests meet applicable requirements.
• Perform benefit investigations to support reimbursement and pre-billing activities.

Billing Inquiry Support

• Respond to billing-related inquiries received through phone, email, chat, portal, and other communication channels.
• Provide prior authorization status updates and requirements information to providers, patients, and insurance representatives.
• Support resolution of authorization-related and billing-related issues.

Documentation & Operational Support

• Maintain accurate records of prior authorization requests, approvals, denials, and related activities within designated databases and systems.
• Enter and maintain authorization, coverage, and benefits information in applicable platforms.
• Identify process improvement opportunities related to authorization and reimbursement workflows.
• Participate in projects and initiatives supporting operational improvements and business objectives.
• Maintain productivity and service-level expectations while managing assigned work schedules and changing business priorities.

Minimum Qualifications

• Requires a High School or equivalent with minimum 2 years’ relevant experience. Successful completion of the Labcorp training sessions including Medical Terminology, Anatomy and Physiology along with passing the assessment of skill.

Preferred Qualifications

• Associate degree in Healthcare Administration, Business Administration, Health Information Management, or a healthcare-related field.
• 1 or more years of experience in Clinical Laboratory Revenue Cycle Management (RCM) operations.
• 1 or more years of experience supporting prior authorization, reimbursement, billing, or benefits verification activities within a clinical laboratory environment.
• 1 or more years of experience using Microsoft Word, Microsoft Excel, and Microsoft Outlook in a healthcare reimbursement, billing, authorization, or revenue cycle environment.

Additional Job Standards

• Work remotely from a private, quiet workspace.
• Maintain a reliable high-speed internet connection with a minimum speed of 50 Mbps.
• Demonstrate customer service practices when supporting providers, patients, insurance representatives, and internal stakeholders.
• Communicate effectively through verbal and written communications across multiple communication platforms.
• Apply time management and organizational practices to manage workload and competing priorities.
• Maintain attention to detail when reviewing medical policies, insurance guidelines, documentation, and authorization requirements.
• Demonstrate knowledge of medical terminology, insurance guidelines, and healthcare regulations.
• Collaborate with team members and stakeholders to support process improvements and customer experience initiatives.
• Demonstrate initiative and flexibility when responding to changing business needs and priorities.
• Apply problem-solving practices in a fast-paced and evolving operational environment.
• Successfully pass a standardized color blindness test.

About The Role

The Prior Authorization Specialist I supports Labcorp's Prior Authorization program by completing payer-required pre-billing activities that help ensure timely and accurate payment for services. Responsibilities include reviewing medical policies, initiating and managing prior authorizations, performing benefit investigations, providing patient cost estimates, maintaining authorization documentation, and responding to billing-related inquiries from clinicians and patients. This role partners with Sales, Operations, Billing, Laboratory teams, payers, providers, and patients to help meet authorization and reimbursement requirements while supporting positive patient and client outcomes.

Application Window Closes

08/31/2026

Pay Range

$17.75 - $19.50 per hour.

All job offers are based on a candidate's skills, experience, education, certifications, internal equity, and market data.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.