Location: Remote
Training Schedule: Monday – Friday | 10:00 AM – 7:00 PM CST
Working Shifts: Monday - Friday (operating hours are 8am-8pm CST, work schedule will be arranged with employee after training)
***** (Please note: We are seeking candidates with experience adjudicating/reviewing prior authorizations on behalf of a health plan or PBM, rather than candidates whose experience is limited solely to submitting PA paperwork from a retail or clinic setting.)
Requirements
- Must have direct payer-side prior authorization review/adjudication experience within a PBM, Health Plan, Managed Care Organization (MCO), or PBM-adjacent clinical review environment.
- Active, unrestricted Pharmacy Technician License in your state of residence.
- Demonstrated ability to read, interpret, and apply clinical criteria, medical charts, and formulary guidelines to determine medication coverage.
- Deep understanding of utilization management principles (prior authorization, step therapy, quantity limits, and tiered formularies).
- High-volume data entry accuracy and strong written/verbal communication skills for provider outreach.
- Ability to thrive under strict deadlines and compliance-driven production benchmarks.
Key Responsibilities
- Payer-Side Coverage Review & Adjudication: Review incoming prior authorization requests and render eligibility determinations by applying plan formulary criteria, clinical guidelines, step therapy, and utilization management rules.
- Provider & Member Coordination: Liaise telephonically with prescriber offices, pharmacies, and members to gather necessary clinical chart notes, clarify diagnostic information, and communicate determination outcomes.
- Audit-Ready Documentation: Maintain thorough, accurate records of all PA submissions, approvals, denials, renewals, and outreach notes in internal claims/case management platforms.
- Support Appeals & Reconsiderations: Assist clinical pharmacists and medical directors with reconsiderations, redeterminations, and appeals workflows, ensuring continuous operational alignment.
- Strict Regulatory Compliance: Adhere strictly to CMS, state Medicaid, and commercial turnaround time (TAT) standards while maintaining high accuracy and efficiency in high-volume queues.