We are looking to recruit an experienced Prior Authorization executive who also has a knowledge on CPT / HCPCS Codes as well and can work Independently.
Role & responsibilities
- Pain management experience is preferred
- Responsible for verification and investigation of pre-certification, authorization, and referral requirements for services / procedures
- Verifies insurance eligibility and benefit levels to ensure adequate coverage for identified services prior to receipt
- Knowledge in Medical Terminology, knowledge of the different types of health insurance plans: i.e., HMO, PPO, POS etc.
- Obtains prior-authorizations and referrals from insurance companies prior to procedures or Surgeries utilizing online websites, via telephone or FAX
- Obtains and/or reviews patient insurance information and eligibility verification to obtain prior-authorizations for injections, DME, Procedures, and Ambulatory surgeries
- Provides insurance company with clinical information necessary to secure prior-authorization or referral. - Good understanding of the medical terminology and progress notes
- Review doctor consultation notes to properly answer clinical questions
- Coordinates and supplies information to the Insurance company including medical information and / or letter of medical necessity for determination of benefits
- Document the detail notes and attach the approved Auth/Referral to patient encounters
- Monitors and updates current Orders and Tasks to provide up-to-date and accurate information
- Collaborates with designated clinical contacts or Providers regarding encounters that require escalation to peer-to-peer review.
- Communicates with clinical partners and others as necessary to facilitate authorization process
- Request retro-authorizations when needed. - Communicates with practices when prior
- authorization is unable to be obtained and requires peer-to-peer and/or different study
- Appropriately prioritizes workload to ensure the most urgent cases are handled in a timely manner.
- Completes accurate documentation in both the Auth / Cert and Referrals
- ENSURES TIMELY AND ACCURATE INSURANCE AUTHORIZATIONS ARE IN PLACE PRIOR TO SRRVICE BEING RENDERED
- Follows departmental policies and procedures (Alerting front desk to get ABN signed,), when the necessary authorization is not obtained prior to service date
- Answers provider, staff and patient questions surrounding insurance authorization requirements.
- Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations
- Communicate any insurance changes or trends among team
- Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format
- Denial management, finding trends / Medical policies beneficial for pre-auth process / Identify and report trends and prior authorization issues relating to billing and reimbursement
- Performs other related duties as required or assigned
- Generate self-productivity reports for supervisory review
- Minimum 1 year experience in initiating and following prior-authorization / Referrals etc.
- Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing Strategies to resolve problems
Preferred candidate profile
- CPC or CCS is MUST
- Healthcare RCM knowledge, preferred
- Analytical skills and good communication skills
- Ability to clearly articulate actions taken and articulate next steps
- Should be willing to work in Night shift
- Excellent written and verbal English
- Ability to multitask
- Good computer skills including MS Excel, MS Word, Google Drive
- Minimum 1 year experience in initiating and following prior-authorization (Pain management preferred)
- Knowledge of key medical and billing terms
- Consistent attendances during night shift
- Quick and eager to learn and mold accordingly to the process needs
- Ability to effectively handle multiple priorities within a changing environment
- Life Science Graduate OR any stream with relevant work experience
Perks and benefits
Best in the industry but will be discussed only after interview