Printer & Healthcare Technology Field Technician

Ricoh USA, Inc.

Asheville (NC)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

Ricoh USA, Inc. seeks an entry‑level Field Representative I – Services Onsite Technician to provide hands‑on support for Ricoh devices at healthcare and office sites in Marion, NC and Spruce Pine, NC.

You’ll troubleshoot, install, and maintain equipment, working with customer IT teams to ensure reliable operation. Ideal candidates are early‑career tech enthusiasts with strong communication skills, a willingness to learn, and the ability to travel by company vehicle.

Qualifications

High School Diploma or equivalent. Completion of technical coursework, vocational training, or college-level education in electronics, information technology, mechanical systems, or a related field is preferred.
Strong interest in technology, mechanics, or IT support is desired.
Willingness to learn, problem‑solve, and work hands‑on is essential.

Responsibilities

Respond to device alerts and service requests to keep equipment operational.
Troubleshoot, repair, and perform preventative maintenance on multifunction devices and printers.
Install new equipment and update device firmware.
Partner with customer IT teams for network setup and connectivity.
Use remote support tools to minimize onsite dispatch when possible.
Deliver consumables and support new device rollouts.
Communicate clearly with customers, providing updates and training as needed.

Skills

Strong interest in technology

Good communication

Willingness to learn

Education

High School Diploma or equivalent

Tools

Basic hand tools

Job description

Job Description

Field Representative I – Services Onsite Technician

Marion, NC / Spruce Pine, NC

Full-Time | Entry-Level | Onsite | No Overnight Travel

Are you an early‑career tech enthusiast looking for a hands‑on role where you can grow your skills, support customers, and make an impact every day? Join us as a Field Representative I, Services Onsite Technician and start building a meaningful technical career.

About The Role

In this role, you’ll provide onsite support for Ricoh multifunction devices and PPID label printers across healthcare and office environments. You’ll troubleshoot issues, perform installations, deliver supplies, and work directly with customers and IT teams to keep essential equipment running smoothly.

This is a great opportunity for someone looking to break into IT support, electronics, or field service.

What You’ll Do

Respond to device alerts and service requests to keep equipment operational

Troubleshoot, repair, and perform preventative maintenance on multifunction devices and printers

Install new equipment and update device firmware

Partner with customer IT teams for network setup and connectivity

Use remote support tools to minimize onsite dispatch when possible

Deliver consumables and support new device rollouts

Communicate clearly with customers, providing updates and training as needed

Travel between customer sites using a company vehicle

Required

What We’re Looking For

High School Diploma or equivalent. Completion of technical coursework, vocational training, or college-level education in electronics, information technology, mechanical systems, or a related field is preferred

Valid driver’s license + required insurance

Strong interest in technology, mechanics, or IT support

Good communication and customer service skills

Willingness to learn, problem‑solve, and work hands‑on

Comfort using basic hand tools

Nice To Have

Coursework or experience in IT, electronics, or mechanical repair

IT help desk, field service, or troubleshooting experience

Experience reading technical documentation

Physical & Work Environment

Work primarily in healthcare + office settings

Ability to lift up to 50 lbs and push wheeled devices up to 400 lbs

Bending, kneeling, and walking—especially in hospital environments

Exposure to cleaning chemicals and minor mechanical risks

Daily commute using your personal car; during your shift, travel is in a company vehicle

What You’ll Gain

Hands‑on technical experience with real hardware

Training and mentorship from experienced technicians

A stable weekday schedule (Mon–Fri, 8am–5pm)

Opportunities for growth into advanced technical or IT roles

A mix of independence, customer interaction, and problem‑solving

About Us

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.